Director of E-commerce

About the role

The Director of Ecommerce leads strategy and execution for GGW’s online retail operations, driving innovation, automation, and growth to maximize revenue, net income, and customer satisfaction.

Responsibilities

• Create and drive innovative e-commerce strategies to maximize revenue and net income while delivering exceptional customer service.
• Build strategies to significantly increase key categories and leverage GGW’s donation volume.
• Build automation roadmap and scales through implementation of technology-based systems.
• Reviews e-commerce operations to realize efficiencies through AI.
• Maintain a strong field presence to evaluate store e-commerce processes and drive quality products to e-commerce.
• Lead projects with external partners.
• Analyze internal and external e-commerce data to drive growth.
• Lead execution across planning, marketing, customer service, and operations.
• Manage KPIs to forecast needs, control inventory, and ensure replenishment.
• Develop strategies to increase customer acquisition, re-engagement, and lifetime value.
• Maintain clear communication with Retail Directors and General Managers to improve product flow.
• Ensure organized operational records and maintain facility standards for cleanliness, safety, and security.
• Analyze unit volume, ASP, sell-through, and contribution margin by category; adjust pricing strategies based on competitive data.
• Expand categories based on performance and industry trends; test and introduce new sales platforms.
• Develop key insights for site merchandising strategies that support inventory planning and strategy.
• Manage the fulfillment process, including inventory management, demand planning, and logistics.
• Work closely with all staff in the e-commerce department (warehouse and field).
• Develop and coach the e-commerce managers and staff to build a strong talent pipeline.
• Develop training cadence for store-based e-commerce champions to strengthen sourcing and product-trend knowledge.
• Own vendor and marketplace account management, monitor fees, and shipping to protect margin.
• Build the annual e-commerce plan and budget with the Retail VP; translate initiatives into actionable goals.
• Evaluate equipment and technology to increase productivity and quality.
• Supervise a combination of 40+ e-commerce team members and managers.

Qualifications

• 5+ years of experience in a high-performing complex role (e.g., Director of ecommerce operations, general mgmt., strategy consulting); e-commerce and/or startup environment experience preferred
• Bachelor’s degree in business, marketing, operations, computer science, information technology, or related field required.
• Computer Skills - Skilled in Microsoft applications. Proficiency with Microsoft Office Suite. Experience implementing artificial intelligence.
• Strong interpersonal skills and the ability to effectively communicate complicated concepts and recommended courses of action engage diverse audiences and influence senior executives.
• Ability to think strategically, drive for results, build a high-performance organization, continuously drive innovation, and inspire the organization to achieve and exceed its objectives.
• Thorough understanding of consumer audience segments.
• Strong project management skills and ability to complete projects on time.
• Strong problem-solving skills with the capacity to translate analytic data into strategic ideas.
• Excellent ability to quickly synthesize both quantitative and qualitative data down to conclusions, prioritize opportunities, and drive speedy execution.
• Interpersonal and persuasive skills, particularly with business decision makers.
• Excellent prioritization and time management skills.
• Ability to work with customers regardless of e-commerce background.
• Alignment with the mission and vision of Goodwill.
• Enjoy working in a dynamic, collaborative, entrepreneurial environment that focuses on continuous improvement and direct communication.
• Open to travel as needed.

Benefits

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.