Director of E-commerce
Goodwill of Southwestern Pennsylvania · Pittsburgh, PA · 1 mo ago
Management$80k–$85k/yrFull-time
Duties
- Ensure world class customer service practices are in place including meeting shipping deadlines and that customer inquiries and complaints are addressed in a timely manner.
- Conduct ongoing evaluation of E-business operating practices to maximize efficiency and growth in support of Goodwill’s Mission.
- Create a culture of continuous improvement with E-commerce teams.
- Hire, train, evaluate, coach, and support the development of all E-commerce and E-books management and employees.
- Prepare yearly budgets and review monthly financial statements for accuracy and adjustments.
- Collaborate and provide training to retail store teams to maximize their E-Commerce and E-Book performance.
Qualifications
- A High School Diploma or Equivalent AND 6 years' of experience in retail store or e-commerce required.
- An Associates' Degree AND 4 years' of experience in retail store or e-commerce required.
- A Bachelors' Degree AND 2 years' of experience in retail store or e-commerce required.
- Experience utilizing web-based sites to merchandise and sell product.
- Store management experience highly preferred.