Director of Digital Analytics

About the role

Join our Member Value team as a Director of Digital Analytics. This is a strategic leadership opportunity to pioneer the transformation of member experiences through cutting-edge digital analytics.

Responsibilities

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Led data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Owns the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Safeguards risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline.
• Deep digital analytics experience with platforms like Google Analytics, Adobe Analytics, or similar tools.
• Leading digital experimentation and optimization using tools such as Optimizely, Adobe Target, etc.
• Knowledge of customer data platforms (CDPs), CRM analytics, and AI or machine learning applications in analytics.
• Tag management experience in implementing and managing tracking using Tealium, Adobe, Google or similar.
• A deep understanding of customer/member journey analytics, understanding user behavior across websites, mobile apps, and marketing channels.
• Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact.
• Prior experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives.

Qualifications

• Compensation range: The salary range for this position is: $164,780 - $314,960.
• USAA does not provide visa sponsorship for this role.
• Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
• Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
• The actual salary for this role may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Skills

• Strategic thinker with a strong understanding of digital analytics and its application in a financial services context.
• Excellent collaboration and leadership skills, with experience in building and managing high-performing teams.
• Proven ability to translate complex data insights into actionable business strategies.
• Experience with agile methodologies and project management.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience with customer journey analytics and digital experimentation tools.
• Knowledge of customer data platforms (CDPs) and AI/machine learning applications in analytics.
• Strong communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.