Director of Digital Analytics

About the role

Join our Member Value team as a Director of Digital Analytics. This is a strategic leadership opportunity to pioneer the transformation of member experiences through cutting-edge digital analytics.

Responsibilities

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Led data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Safeguards risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline.
• Deep digital analytics experience with platforms like Google Analytics, Adobe Analytics, or similar tools.
• Leading digital experimentation and optimization using tools such as Optimizely, Adobe Target, etc.
• Knowledge of customer data platforms (CDPs), CRM analytics, and AI or machine learning applications in analytics.
• Tag management experience in implementing and managing tracking using Tealium, Adobe, Google or similar.
• A deep understanding of customer/member journey analytics, understanding user behavior across websites, mobile apps, and marketing channels.
• Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact.
• Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives.

Qualifications

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline.
• Deep digital analytics experience with platforms like Google Analytics, Adobe Analytics, or similar tools.
• Leading digital experimentation and optimization using tools such as Optimizely, Adobe Target, etc.
• Knowledge of customer data platforms (CDPs), CRM analytics, and AI or machine learning applications in analytics.
• Tag management experience in implementing and managing tracking using Tealium, Adobe, Google or similar.
• A deep understanding of customer/member journey analytics, understanding user behavior across websites, mobile apps, and marketing channels.
• Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact.
• Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives.

Skills

• Leadership
• Data Analysis
• Project Management
• Agile Methodologies
• Customer Journey Analytics
• Business Acumen
• Communication
• Machine Learning

Benefits

• Comprehensive Medical, Dental and Vision Plans
• 401(k)
• Pension
• Life Insurance
• Parental Benefits
• Adoption Assistance
• Paid Time Off Program with Paid Holidays plus 16 paid volunteer hours
• Variety of Wellness Programs
• Career Path Planning and Continuing Education

Pay

The salary range for this position is: $164,780 - $314,960.

Schedule

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position.