Director of Design, Core Transfer Experience

About the role

We are looking for a Director of Design to own the end-to-end customer experience across Core Transfer Experience, the teams that move money across borders for millions of customers. You will be the peer partner to our Director of Product and own how the experience comes together into one coherent, trustworthy experience across every surface a customer touches, from our native apps and web to messaging platforms and emerging agentic channels.

Responsibilities

• Own the end-to-end customer experience, and be accountable for its coherence across multiple surfaces and for upholding a high bar of design craft in everything the team ships.
• Partner with the Director of Product as an equal: help shape what we build, and own how it feels, flows, and holds together for the customer.
• Build and develop a team of product designers with a thriving culture, where designers grow in their careers and feel a strong sense of inclusion and belonging.
• Grow the next generation of design leaders, coaching them on creative and innovative thinking, prioritization, managing dependencies, and navigating ambiguity.
• Advance AI-native design practices, using AI to increase the team's velocity without compromising that craft bar
• Drive customer research and synthesis, and turn insight into design decisions with clear, measurable definitions of success.
• Keep the design org effective and predictable: healthy throughput, clear and measurable goals, and designers set up to deliver.
• Collaborate across product lines and with the design system function to build one cohesive experience, not a set of disconnected screens.

Requirements

• At least 10 years of experience in product design, including at least 4 years managing a diverse team of product designers.
• Proven ability to both oversee and produce UX deliverables, including wireframes, customer journeys, concepts, and information design.
• Deep experience in interface design, research, and new product development, with a bias for rapid, research-informed iteration.
• Experience designing world-class mobile experiences, both native apps and responsive in-browser designs.
• Experience holding experience quality across multiple surfaces or channels, not just a single app.
• Demonstrated strength building relationships and communicating effectively, both internally and externally.
• An outstanding portfolio that demonstrates leadership in customer-focused product design.
• Excellent verbal, written, and presentation skills.

Preferred

• Experience designing in fintech or another regulated, trust-critical domain.
• Experience designing for a global, multi-market, localized customer base.

Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits