Director, Design & Experience
The role
Design at this level isn't decoration — it's a commercial function. The Director of Design & Experience owns how NRG's integrated value proposition shows up visually and experientially, across retention marketing and product design. You'll lead a retention marketer and two product designers, and you're responsible for making sure design keeps pace with a fast-moving GTM operation while holding a high bar on quality and brand consistency.
What you'll own
Design system & brand expression — Own the visual language of the IVP — ensuring NRG, Reliant, and Vivint assets feel coherent within the integrated proposition without erasing brand identity.
Team leadership — Lead a retention marketer and two product designers. Set creative direction, review work, and develop talent.
UX & product design oversight — Ensure digital product experiences (web, app, onboarding) reinforce the IVP — not just functionally but experientially.
Retention design — Partner with the retention marketer to design lifecycle communications that reduce churn and drive cross-sell in the integrated portfolio.
The role requires
Design leadership — Has led a design team in a commercial environment — agency background alone won't cut it. Needs in-house, high-velocity experience.
Brand + UX range — Comfortable directing both marketing creative and product UX. Doesn't silo the two.
Systems thinker — Builds design systems, not one-offs. Scales quality through process, not heroics.
Commercially aware — Connects design decisions to business outcomes. Can defend creative choices in business terms.
Pay
The base salary range for this position is: $167,600 - $276,600*
*The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.