Director, Experience Design

PayPal has been revolutionizing commerce globally for more than 25 years. It creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, empowering consumers and businesses in approximately 200 markets to join and thrive in the global economy.

Job Summary

This job establishes the overall business or technical strategy for user experience initiatives, significantly influencing executive‑level decision‑making. It leads the development of user experience strategies that resonate with target audiences and collaborates with cross‑functional teams to ensure alignment on goals. Responsibilities include analyzing user feedback to inform design improvements and innovations while ensuring that user‑centered design principles are integrated into all projects.

Essential Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision‑making at the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Allocate resources responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.

Minimum Qualifications

• 10+ years relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
• 2 years of experience leading others.

Additional Responsibilities & Preferred Qualifications

• Subsidiary: PayPal Travel.
• Percent: 0.

Pay

Base pay depends on location, experience, and expertise. Primary location – New York City, New York: $218,000 – $323,950 annually. No other locations are currently assigned. Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Schedule

PayPal’s balanced hybrid work model offers three days in the office and two days at the employee’s choice of either a PayPal office or a home workspace.

Benefits

PayPal provides comprehensive, choice‑based programs supporting physical, emotional, and financial wellbeing. Benefits include generous paid time off, healthcare coverage for employees and families, resources for financial security, and mental‑health support.