Director of Product, Core Remittance Experience

About the role

The Director of Product for the Core Remittance Experience will oversee the product that millions of customers interact with every time they send money home. This role requires setting the product vision and strategy, leading a team of product managers and designers, and driving measurable outcomes across core product metrics.

Responsibilities

• Set the product vision and strategy for Remitly's core consumer experience.
• Translate customer needs and business goals into a clear roadmap across multiple product surfaces.
• Define the next generation of the consumer experience, envisioning how emerging paradigms like agentic AI, intelligent assistants, and proactive interfaces can reshape how customers send money, manage recipients, and interact with Remitly.
• Lead a team of product managers and designers, raising the bar on product craft, customer empathy, and strategic thinking across the organization.
• Drive measurable outcomes across core product metrics, such as send conversion, transaction completion, repeat usage, and customer satisfaction, through rigorous experimentation and data-informed prioritization.
• Shape the platform architecture in partnership with Engineering leadership, guiding the migration to a composable UI architecture that enables rapid experimentation and market-specific customization without creating bottlenecks.
• Build deep customer understanding by partnering with Data Science and User Research. Understand customers' context, anxieties, and workflows to get the product right.
• Navigate complexity with clarity. Translate regulatory constraints, operational partnerships, and multi-country coordination into crisp product priorities and execution plans.
• Partner cross-functionally with Regional, Growth, and Marketing teams to ensure the core experience supports corridor-specific optimizations and new market expansion. Continuously assess the competitive landscape, market trends, and customer behavior to keep Remitly's experience best-in-class and differentiated.
• Represent the core experience in C-level and executive leadership forums, contributing to company-wide planning and strategic decisions as the voice of the customer and the product.

Requirements

• 10+ years of product management experience, with at least 4 years leading product teams on consumer-facing products at scale.
• A track record of driving measurable product outcomes across multiple teams and surfaces — conversion, retention, engagement, or satisfaction in a transactional or high-frequency consumer product.
• Deep experience with end-to-end consumer journeys — onboarding, core task flows, and retention loops — and a sharp intuition for where friction lives and how to remove it.
• Strong product judgment and technical fluency. Engage credibly with engineering leaders on architecture decisions, trade-offs, and sequencing. Understand systems well enough to make informed product bets.
• Experience leading through platform transitions — migrating architectures, evolving design systems, or scaling products into new markets — while keeping product velocity high and customer experience intact.
• A data-driven and experiment-oriented approach to prioritization, combined with strong qualitative instincts and genuine customer empathy.
• An AI-forward orientation means integrating AI tooling into product development workflows, from research and analysis to prototyping and experimentation. Have a point of view on how AI is changing the way product teams operate.
• Experience building and growing product teams, including senior ICs and people managers. Develop talent through clear expectations, coaching, and high standards.
• Comfort operating in a complex, cross-functional environment — partnering with engineering, data science, design, and regional or market-specific teams to deliver outcomes.
• A pragmatic, customer-obsessed mindset — able to balance ambitious product vision with disciplined execution in complex systems.

Qualifications

• Experience in fintech, payments, or financial services, with familiarity across global payments ecosystems.
• Experience with mobile-first consumer products serving diverse, global user populations.
• Familiarity with composable architectures, platform-as-a-product models, or agentic AI product patterns.
• Background working with immigrant or diaspora communities and a genuine passion for financial inclusion.

Skills

• Data-driven and experiment-oriented approach to prioritization.
• Clear communication and stakeholder management skills.
• Strategic thinking and ability to balance long-term vision with short-term execution.
• Ability to navigate complex regulatory and operational environments.
• Experience with agile methodologies and product development processes.

Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits