Director of Clinics

Summary The Director of Clinics will manage all Loyal Source Government Services Loyal Healthcare Clinic Operations and is responsible for the strategic oversight and operational management of multiple Areas within a defined geographic region. The Director of Clinics ensures the effective execution of Loyal Healthcare’s mission by guiding Area Managers and Clinic Management to achieve excellence in service delivery, operational efficiency, and adherence to Loyal Source Government Services (LSGS) core values. This role involves coordinating high-level operations, resource allocation, and strategic initiatives across the region, ensuring compliance with contractual obligations and optimizing the Veteran Experience. The Director of Clinics will report to the Program Director (Regional Vice President). Pay: $130,000 Responsibilities Leadership & Strategy: Provide strategic direction and leadership to Area Managers, ensuring alignment with corporate goals and contractual SLA and financial requirements.Operational Oversight: Oversee the performance of all clinics within the region, ensuring they meet or exceed LSGS SLA goals for production, quality, efficiency, and customer satisfaction.Resource Allocation: Coordinate with Area Managers to optimize the allocation of resources, including staffing, equipment, and space, across multiple clinics to ensure maximum productivity and service delivery.Compliance & Quality Assurance: Ensure regional operations comply with HIPAA, ADA, and other relevant Government regulations. Director of Clinics shall be familiar with and ensure compliance with local regulations specific to the states within their region, maintaining high standards of safety and operational excellence.Collaboration & Communication: Work closely with the Medical Director, Area Lead Examiner Trainers, and other key stakeholders to ensure consistent, high-quality medical services across the region.Talent Development: Mentor and develop Area Managers and Clinic Management, fostering an environment of continuous professional growth and development.Client & Stakeholder Relations: Serve as the primary point of contact for key client and stakeholder communications within the region, ensuring positive relationships and addressing any issues or concerns promptly.Strategic Planning: Assist in the development and execution of regional strategic plans, including the establishment of new clinics and the expansion of existing operations.Reporting & Analysis: Provide regular reports to the Program Director on regional performance, including key metrics, challenges, and opportunities for improvement.Event Coordination: Collaborate with the Capacity Manager and other departments to plan and execute regional events, including temporary clinics and backlog reduction initiatives.Financial Management: Oversee the financial performance of the region, including budgeting, cost control, and resource optimization, to ensure sustainable operations.Other Duties: Perform other duties as assigned by the Program Director. Requirements Leadership Experience: Demonstrated ability to lead at a regional level, with experience managing multiple Area Managers or similar roles.Operational Expertise: Extensive experience in healthcare operations, including knowledge of clinic management, resource allocation, and quality assurance.Collaboration & Communication: Exceptional communication and relationship-building skills to effectively lead teams and collaborate with stakeholders.Strategic Thinking: Strong strategic planning abilities, with a track record of developing and executing successful regional initiatives.Compliance & Quality Assurance: In-depth understanding of HIPAA, ADA, and other relevant Government regulations. Regional Managers shall be familiar with and ensure compliance with local regulations specific to the states within their region.Technical Proficiency: Proficient in relevant software platforms and information systems, including Microsoft Office Suite, Salesforce, MDE4VETS, and SEMOSS.Educational Background: Bachelor’s degree in Healthcare Administration, Business Administration, or a related field or Associate's degree in business, healthcare, or a related field, plus a minimum of 4 years of relevant MDE, VA, or active-duty military experience. Equivalent Experience: 10-12 years of relevant management experience in healthcare operations, with at least 3-5 years in a senior management role and 2-3 years in regional or area oversight.Travel Requirements: Willingness to travel extensively within the region (up to 50%).Location: Must reside within the region and within 50 miles of a major airport. Preferred Requirements Previous MDE experience with Loyal Healthcare, LSGS, or a similar government services provider, with a deep understanding of MDE contracts and processes.Advanced Degree: Master’s degree in Healthcare Administration, Business Administration, P&L exposure and/or related field preferred.Proven Track Record: A history of successfully managing multiple clinics or regions, with demonstrated improvements in operational efficiency and client satisfaction. About Loyal Source Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.