Director of Business Excellence and Operations

About the role

The Position
OPSWAT is scaling, and the operating infrastructure needs to scale with it. We are hiring a Director, Business Excellence and Operations to serve as a trusted strategic partner to the CEO and CFO — owning the operating cadence, driving cross-functional accountability, and delivering the clarity and rigor that enable executive leaders to run a complex, high-growth business with confidence.

Responsibilities

• Own the rhythm of how OPSWAT runs. Design and drive the operating review structure across the company, establishing operating cadences, governance models, and execution frameworks that drive cross-functional accountability and enable sustainable results.
• Partner with FP&A, Enterprise Applications and Business Intelligence, and business functions to ensure operating reviews and leadership discussions are grounded in decision-ready intelligence — not reporting for its own sake.
• Design and implement scalable operational solutions by identifying organizational bottlenecks, process inefficiencies, and execution gaps then driving actual change in how OPSWAT operates.
• Expand across the company, applying the same operating model cadence, KPIs, accountability, and follow-through to additional functions. Drive broader company efficiency and raise the bar on how OPSWAT runs as a business.
• Surface difficult truths early and push for answers because you know that is what actually moves things forward, and you do not confuse being liked with being effective.
• Communicate with exceptional clarity at every level in written materials for board packages and executive reviews, verbal alignment in a room full of functional leaders.
• Use AI tools and agents as a default part of how you work, not as an experiment, but as a force multiplier across research, synthesis, analysis, and communication.

Requirements

This role reports to the CFO and works closely with the CEO. It is an individual contributor role — there are no direct reports. Its leverage comes not from headcount but from influence, rigor, and the ability to drive cross-functional alignment and accountability at senior levels.

Qualifications

• 7-9 years of experience in business operations, strategy & operations, or a Chief of Staff role ideally in B2B SaaS or enterprise software at a company you helped scale, with meaningful time in management consulting or a high-accountability analytical function
• Built and run company-wide operating reviews and planning processes
• Independent identification of what is broken, naming it clearly, and driving it to a clean outcome without waiting to be asked
• Credibly operates across Sales, Marketing, Finance, Engineering, and IT, moving fluently between functional detail and executive-level framing, across strategy, operations, GTM, and analytics, without being boxed into a single lane
• High energy. Moves fast, creates momentum, and brings the kind of presence that makes people take a commitment seriously
• Analytical strength and financial fluency, comfortable with operating plans, unit economics, and working alongside Finance as a true partner
• Fluency with ARR-based business models and the metrics that drive them: ACV, ARR, CARR, NDR, GDR, and pipeline coverage ratios
• Experience supporting board or investor-facing reporting in a fast-moving environment

Skills

Strong Differentiators

• Judgment to distinguish between what needs to be fixed now versus what will resolve itself as the company scales and the discipline not to over-engineer processes that the business has already outgrown
• Experience supporting a company through an IPO readiness process
• Background in management consulting with a direct transition into a high-accountability operating role
• Fluency with ARR-based business models and the metrics that drive them: ACV, ARR, CARR, NDR, GDR, and pipeline coverage ratios
• Experience supporting board or investor-facing reporting in a fast-moving environment

Benefits

Not specified

Pay

San Francisco Bay Area $200,000.00 - $250,000.00

Schedule

Not specified