Director of Operations Excellence

Key Responsibilities

• Lead the development, implementation, and sustainability of the organization’s Operations Excellence strategy.
• Drive organization-wide adoption of continuous improvement methodologies and principles.
• Lead or oversee mission-critical strategic and operational improvement initiatives.
• Develop and implement enterprise-level work processes, systems, and project management standards.
• Identify organizational risks and develop mitigation and risk management plans.
• Diagnose operational inefficiencies and collaborate with stakeholders to implement solutions.
• Facilitate execution of the Strategic Plan through development of goals, objectives, metrics, and performance tracking.
• Build organizational capability and OE expertise across departments.

Business Management

• Oversee a matrixed Operations Excellence structure, including Champions, Belts, and Project Managers.
• Ensure alignment of OE initiatives with strategic and operational priorities.
• Develop, direct, and deliver internal OE and Lean Six Sigma training programs.
• Monitor and report key performance indicators (KPIs) and OE dashboard metrics to senior leadership.
• Support operational decision-making through data analysis, reporting, and performance management.

Qualifications

• 7–10 years of process improvement experience.
• 7–10 years of leadership and management experience.
• Demonstrated experience leading cross-functional teams and managing large-scale organizational initiatives.
• Proven project management experience leading more than 20 projects.
• Experience coaching and mentoring Lean Six Sigma practitioners, including Champions, Belts, and Project Managers.
• Strong facilitation, communication, and interpersonal skills with the ability to effectively engage senior leadership.
• Demonstrated ability to design, develop, and implement process improvement initiatives across an organization.
• Strong consultative, relationship-building, and collaboration skills.
• Leverage Lean Six Sigma Master Black Belt certification to enhance effectiveness.
• Extensive experience training Lean Six Sigma practitioners.
• Extensive experience deploying process improvement methodologies organization-wide.
• Experience leading more than 100 projects, including enterprise-wide strategic initiatives.
• P&L management experience preferred.

Education

• Bachelor’s degree (BS/BA) required.
• Master’s degree or MBA preferred.

Benefits

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.