Director of Business Development Operations

About You ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and data centers. Projects average $15–25M, with many exceeding $100M and select projects reaching up to $1B. As our growth has outpaced our systems, we are looking for a National Director of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development. A Day In The Life Primary Objectives of the Role Establish a consistent national business development operating modelCreate clear KPIs, dashboards, and performance standardsDrive CRM discipline and data integrityProfessionalize training, SOPs, and BD onboardingProvide executives with reliable pipeline visibility and forecasting Business Development Strategy & Governance Translate growth objectives into measurable operating standardsDefine, document, and maintain the national business development processEstablish standardized go/no-go decision frameworksAlign pursuit strategy with company risk profile and capacity KPIs, Analytics & Performance Management Define KPIs across activity, pipeline health, win rates, & forecasting accuracyOwn dashboard development for Business Development Managers, leadership, and executivesLead structured pipeline and forecast review cadencesEnsure data-driven decision making, not anecdotal reporting CRM Ownership Own CRM structure, rules, required fields, and stage definitionsEnsure consistent pipeline structure across regionsDrive adoption and hygiene without administrative burdenPartner with IT or vendors on CRM enhancements BD Enablement, Training & SOPs Build and maintain a comprehensive Business Development PlaybookCreate SOPs for qualification, pursuits, handoff, and forecastingDesign onboarding and ongoing training programsCapture and scale best practices nationally Cross-Functional Alignment Align business development with preconstruction, estimating, operations, and financeImprove handoffs to precon and executionEnsure early risk identification and leadership engagement Necessary Qualifications 10+ years' experience in Business Development Operations, Commercial Operations, or Revenue OperationsExperience in design/build construction, EPC, and/or construction sales training preferredDemonstrated success building scalable Business Development systemsStrong CRM expertiseStrong skills in other tools, including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc.Leadership presence and strong change-management skills What We Can Offer You At ARCO, we are committed to taking care of our greatest asset – our team. ARCO’s best-in-class benefits and superior compensation are what set us apart from the competition and continue to attract top industry talent. Industry-leading performance-based bonus program100% employer-funded ESOP to all associates Traditional and Roth 401k1-month paid sabbatical after every five years of employment, plus $5,000 for travel3 weeks of vacation1-week paid volunteer leave each year and 100% charitable matchMedical, dental, and vision insurance coverage100% paid 12-week maternity leaveScholarship for associates’ children up to $28,000 per childTuition reimbursement for associates MAKE YOUR MOVE We are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 7,500 design-build projects nationwide. We ranked #9 on ENR’s Design-Build Firms list and #34 on ENR's Top 400 Contractors list of 2026. Most importantly, our clients like us, trust us, and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person who can make a difference at ARCO? If the answer is “Yes!” we look forward to meeting you. ARCO does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers. Agencies must have a fully executed vendor agreement in place as well as written approval to submit candidates from an ARCO TA Manager for a specific position before submitting candidates. LEGAL DISCLAIMER EOE, including disability/vets