Director of Business Development Operations

About the role

ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration. The Program Manager executes program plans, developing bottom‑up schedules, budgets and quality controls to ensure on‑time delivery of critical roadmap deliverables. This role leads cross‑functional teams, maintains communication with stakeholders, and is ultimately responsible for overall program performance and success.

Responsibilities

• Provide day‑to‑day program execution, including issue resolution direction, risk definition/mitigation support, scope detailing, and implementation of the program execution plan.
• Develop and maintain presentation material for leadership reviews; create schedules with timelines for key milestones; establish and facilitate effective meetings; implement improvements and organize logistics for events such as customer visits.
• Collect, assemble, organize, and analyze data to track and share metrics with minimal direction.
• Apply knowledge of policies, procedures, and regulations to ensure progress toward deliverables.
• Develop executive‑level briefings and utilize appropriate technologies to enable integration and collaboration.
• Develop and maintain program‑level schedule and budget; monitor execution, communicate status to all participants, negotiate project changes, and incorporate changes into control systems to maintain cost and schedule baselines.
• Develop and sustain positive internal customer relationships to achieve superior customer satisfaction.
• Accountable to the Sr. Principal Program Manager of the Portfolio Management Office for all program performance.
• Work under pressure and meet challenging deadlines in a highly networked environment.
• Collaborate with diverse team members to drive business outcomes at the program manager level.
• Manage the accuracy of deliverables and results and communicate updates to all stakeholders.
• Coordinate and review inputs from stakeholders across Product Management, Operations, Compliance, Implementation, Service, Legal, and Finance.
• Prepare presentations and recommendations for diverse audiences, including executive leadership.
• Set clear scope boundaries to prevent scope creep and assign appropriate resources.
• Demonstrate proficiency in applying program‑management best practices to complex projects and programs.
• Meet budget, schedule, product performance, quality, reliability, manufacturability, and production targets.
• Lead the risk‑management team to identify, track, quantify, and evaluate program‑specific risks and execute mitigation strategies.
• Maintain involvement in all aspects of programs to anticipate issues, seek solutions, and ensure timely resolution for overall program effectiveness.

Qualifications

• 10+ years of program management experience.
• Experience with industry‑standard program management techniques, tools, and best practices.
• Experience managing complex programs that include integration activities across multiple work streams, suppliers, and customer resources.
• Strong interpersonal, communication, and presentation skills.
• Ability to understand technical requirements.
• Logical approach to process improvement and problem solving.
• Experience with non‑technical, process and operations‑related programs (required).
• Proven experience as the right hand of a General Manager, working directly with C‑level executives to develop and communicate strategy goals for the HCR Division.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short‑ and Long‑Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off
• Additional benefits and perks