Director of ADR Services
About the role
The American Arbitration Association (AAA) seeks a strategic and client-focused Director of ADR Services to support our dispute resolution operations in California.
Responsibilities
- Oversee the administration of arbitration and mediation cases
- Cultivate business relationships with legal and industry stakeholders
- Champion the use of AAA’s services across the region
- Manage case lifecycles
- Advisory arbitrators on procedural matters
- Contribute to panel recruitment and training
- Analyze service trends to enhance operations
Requirements
- Proven ability to develop and maintain strong client relationships
- Proficient in Microsoft Office Suite and case management systems
- Strong written and verbal communication, presentation, and analytical skills
- Ability to interpret legal and business documents
- Comfortable with occasional travel (approximately 15%)
Qualifications
- Bachelor’s degree in business, legal, or a related discipline (advanced degree preferred)
- 3–5 years of relevant experience in business development, preferably in legal services, or an equivalent combination of education and experience
Skills and Abilities
- Proven ability to develop and maintain strong client relationships
- Proficient in Microsoft Office Suite and case management systems
- Strong written and verbal communication, presentation, and analytical skills
- Ability to interpret legal and business documents
- Comfortable with occasional travel (approximately 15%)
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.