Director of Admissions - Bay area

Job Description

This position is posted to support our ongoing leadership needs in the Bay area - with 5 campuses in the Bay - we are always on the lookout for top talent to support our growing Admissions teams.

Job Responsibilities

• Recruit, train, manage, supervise and motivate Admissions Representatives and support staff
• Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions
• Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
• Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor and report on progress toward start goals
• Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time
• Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
• Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
• Plans and conducts campus-based events like open houses, orientations etc.
• Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
• Correspond with prospective students, applicants, and others seeking information on admissions standards
• Provides input for budgets, training meetings, campus facilities, etc.
• Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
• Completes other projects and duties as assigned

Qualifications

• Education, Experience, Knowledge, Skills and Abilities:
• Bachelor’s degree preferred.
• Must have a proven admissions track record with a minimum of four years with direct enrollment management experience
• Demonstrated proficiency with enrollment management practices
• Must possess strong organizational skills, leadership, development and implementation skill
• Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio- economic and multi-cultural backgrounds; respect and ethics required

Additional Information

• We Offer:
• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• Company Paid Life Insurance at 1x’s your annual salary
• Ledership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program