Director of Admissions

Overview

The Director of Admissions leads the First Impression and shapes the Patient Journey at Elderwood at Burlington. This role ensures a smooth, welcoming, and coordinated transition into the care environment, working closely with clinical teams, external referral partners, and families.

Why Join Elderwood at Burlington?

• New! Weekly Pay Schedule – get paid faster!
• Gas Allowance Stipend & Ferry Reimbursement for qualifying commuters
• Excellent benefits package including medical, dental, vision & more
• 401(k) with employer match
• Paid time off & holiday package
• Employee Referral Bonus Program
• Supportive, team-based work environment

Position Overview

As the Director of Admissions, you will serve as the central coordinator for all admissions into the facility, ensuring census goals are met while delivering a seamless and compassionate experience for residents and families.

Responsibilities

• Develops open, collaborative working relationships with the Chief Business Development Officer, external sales team, and hospital/clinical liaisons.
• Collaborates with internal and external team to meet budgeted census and admission goals.
• Captures and processes all admission paperwork to assure timely bed offers and acceptance.
• Maintains daily bed/census management, including admissions, discharges, and communicates with the external sales team.
• Trends, tracks, and reports on tours, conversations, admissions, discharges, and progress towards census goals.
• Generates and develops ideas to improve the quality of care for residents, improve the resident/family experience, and increase productivity.
• Serves as a champion of the Ambassador program to ensure excellent customer service is achieved.
• Is an active participant in the facility's internal responses to grievances.
• Supports the admission process by completing a pre-admission/admission checklist, ensuring residents or families are contacted prior to admission, room readiness is achieved, and DME equipment is available prior to admission.
• Attends care plan and discharge meetings and meets with residents/family on a regular basis throughout the stay.
• After patient discharge, conducts 30, 60, 90-day calls and champions customer service surveys upon admission and discharge.
• Attends scheduled meetings and conference calls as required.
• Attends required or preferred in-service training.
• Provides feedback to the interdisciplinary team on customer service outcomes and educates the team when necessary.

Qualifications

• Minimum of bachelor’s degree in social work, public health, or related field OR at least five (5) years of experience working in an Admissions capacity in a skilled nursing facility.
• Demonstrated experience in clinical assessments.
• Working knowledge of insurance coverage and payment options for long term care.
• Demonstrated proficiency with computer programs and applications including Microsoft Office and EHR platforms (e.g. PointClickCare).
• Current, valid driver license.
• Sales background highly desired.