Director of Admissions

Responsibilities

• Collaborate with the Utilization Review and VOB departments to assure accurate, and timely verification of benefits as well as maximization of utilization towards positive patient outcomes, satisfaction, financial stability
• Direct, monitor, assign, and evaluate workflows and processes in assigned areas. Works with other departments to ensure continuous seamless process flow
• Continuously review and monitor processes for process automation, and ways to improve individual and department productivity and performance
• Collaboration with the Executive Team to strategically advance operations and maximize patient access and overall growth as well as communicate any trends/issues identified
• Responsible for attainment of all performance measures including quality, service level, and customer satisfaction
• Leverage data and financial analysis, workforce models and innovation to inform, advise, problem solve and influence decisions and outcomes that align the strategic priorities and metric expectations inclusive of conversion rate from qualified calls to admissions utilizing a CRM
• Collaborate with Information Systems to identify on-going system reporting needs to support the admitting, patient registration, insurance verification, financial counseling, and point-of-service patient payment functions
• Ensure adherence to all aspects of state, local and federal regulations and maintain awareness of current issues and legislative mandates regarding changes in policies, procedures and regulations which impact the patient access service areas; recommend and implement appropriate changes.
• Manage the recruitment and selection of staff as well as continued employee development, policy and procedure development and implementation, and performance management
• Maintain and enforce patient/client/employee confidentiality
• Foster a spirit of employee teamwork and engagement to make tangible improvements that supports our goals to elevate the patient experience, maintain employee satisfaction, and meet agency goals
• Aid in the development of departmental policies and standard operating procedures
• Active involvement in quality assessment and improvement activities
• Development of management reports that measure key performance indicators and overall efficiency/effectiveness

Qualifications

• Bachelor’s degree in Psychology, Social Work, or related field. MA preferred.
• Knowledge and experience in call center functions, admitting and registration in a healthcare setting
• A minimum five years’ experience in the addiction and/or mental health treatment field, with at least two years in a supervisory capacity preferred.
• Experience with implementation of new systems, project management, and goal achievement. Knowledge of insurance plans/verification/authorization/orders, managed care preferred.
• Experience with Salesforce and EMR platforms, MS office applications

Essential Functions

• Provide patient admission related tasks. For patient care needs, this is an on-site role. Clearly communicate and exchange information verbally and electronically. Consistent computer and phone, general office equipment use. Generally sedentary, traversing office and facility areas.

Knowledge, Skills, Abilities

• Proficiency in regulatory requirements
• Good understanding of the local market and referral base
• Knowledge of HIPAA policies and procedures
• Knowledge of Five9 Call Center Software