Director, Marketing Planning & Operations

About The Role

We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization. As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity. You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution.

The base salary offered for this role and level of experience will begin at $234,000.00 and up to $324,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Responsibilities

• Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
• Own end-to-end marketing budget management, including forecasting, visibility, and optimization
• Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
• Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
• Identify and operationalize AI across marketing workflows to improve output quality and efficiency
• Develop and scale marketing operations talent and capabilities across the organization

Requirements

• Built OKR and planning systems that drive real accountability and measurable outcomes
• Owned multi-million dollar marketing budgets and improved forecasting and investment decisions
• Designed and implemented marketing workflows, governance, and operating systems that scale
• Demonstrated fluency in AI and applied it to improve workflows (not just experimentation)
• Exceptional program management and change management skills across complex organizations
• Deep experience building and scaling JIRA workflows to support planning and execution

Qualifications

• 10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments

Skills

• Fluency in AI and its application to marketing workflows
• Strong program management and change management skills
• Experience building and scaling JIRA workflows

Benefits

• In-office work policy with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

Pay

The base salary offered for this role and level of experience will begin at $234,000.00 and up to $324,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Schedule

In-office work policy with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.