Director, IT

About the role

The company is a lean, global operation with a distributed workforce across multiple continents. It is a cloud-first organization, managing numerous SaaS applications and maintaining offices in various locations. IT plays a critical role in supporting the organization's mission and protecting its systems, data, staff, and employees. This role is for an energetic, meticulous, and experienced IT leader who has a strong technical foundation. The individual will be managing a team of five professionals, with the ability to mentor, recruit, provide oversight, and engage technically when necessary.

Responsibilities

• Define IT strategy in collaboration with company leadership
• Manage a small, remote team
• Manage contractors as needed
• Be responsible for managing and operating all corporate IT assets
• Manage IT Help Desk operations
• Participate in PCI DSS compliance efforts
• Partner with InfoSec to secure the organization's corporate IT assets
• Manage IT budget in collaboration with the Director of Procurement

Requirements

• Experience supporting a remote workforce in a cloud-first environment
• Experience managing small remote teams and help desks
• At least 8 years of experience in IT, with 3-5 years in formal leadership roles
• Experience administering and operating:
  • Ticketing systems
  • Identity Providers
  • Inventory management systems
  • Google Workspace
  • Mobile Device Management solutions
  • Endpoint Detection and Response solutions
  • Windows Domains
  • Windows, MacOS, and Linux workstations and servers
  • Office Networks
• Experience with running Patch Management programs
• Experience managing cross-functional teams, budgets, and vendors

Preferred Qualifications

• Experience with PCI DSS compliance
• AWS experience

Pay

The base salary for this position ranges between $122,500.00 – $195,000.00 USD. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, the organization offers a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.