Director, IT

Job Summary

The IT Director is responsible for managing the daily operations of the resort's IT environment. This is a hands-on leadership role that combines technical expertise with operational management, serving as a leader of internal teams and external providers to ensure the effective delivery of IT services across the property.

Responsibilities

• Lead the design, implementation, and improvement of the resort’s technology infrastructure, ensuring scalability, reliability, and security

• Execute the resort’s overall IT strategy, ensuring alignment with business objectives, brand standards, and company initiatives

• Manage technology projects from initiation through implementation, ensuring delivery on schedule, within the budget, and according to specifications

• Oversee the operation and maintenance of all property technology infrastructure, telecommunication systems, and business applications

• Ensure all hardware, software, network, and telecommunication systems remain fully operational to support any business needs

• Manage user access administration across all systems, ensuring appropriate authorization, duty segregation, and timely provisioning, modification, and access removal

• Oversee support for all systems including but not limited to: Property Management Systems (PMS); Point of Sale (POS); Financial Systems; Document Management Systems; Spa, Retail, and Recreation Systems; Telecommunication and PBX Systems; and Security Systems

• Deliver effective incident management, problem resolution, and proactive communication with stakeholders throughout the IT ticket process

• Maintain comprehensive inventories of hardware, software (including licenses), vendor agreements, and maintenance contracts

• Conduct cost-benefit analyses of IT investments and expenses, identifying opportunities for cost savings

• Collaborate closely with the Kerzner Global IT Team on enterprise initiatives, system implementations, security requirements, and corporate standards

• Manage relationships with technology vendors, service providers, consultants, and contractors

• Perform additional duties as assigned by the General Manager and other members of management

Skills, Experience & Educational Requirements

• Degree, diploma, or accreditation in IT, Computer Science, or a related discipline

• Minimum of 8 years of progressive IT leadership experience

• Professional certifications such as MCSE, CCNA, CCNP, PMP, ITIL, or equivalent

• Previous experience in a luxury hotel, resort, or hospitality environment

• Demonstrated success in managing complex IT operations, projects, vendors, and budgets in a service-oriented environment

• Strong technical background in the following areas:

  • Knowledge of Microsoft Windows server and desktop operating systems
  • Experience with hospitality technology platforms, including Property Management Systems (Opera), Point of Sales (POS) Systems, Human Resources Information Systems (HRIS), telecommunications, and related applications
  • Understanding of network architecture, wireless infrastructure, VLANs, IPTV, VoIP, and videoconferencing platforms
  • Experience managing VMware environments, patch management solutions (SCCM), backup and recovery platforms, and enterprise security controls

• Knowledge of PCI-DSS, GDPR, and information security governance frameworks

• Strong leadership skills with the ability to effectively engage guests, colleagues, and leaders

• Prioritize competing demands simultaneously under pressure

• Self-motivated, capable of working independently while fostering a collaborative team culture

• Willing to work flexible hours to support business needs, including after-hours support for service disruptions or critical incidents

Benefits

• Medical insurance - 80% of premium paid by employer

• Health Savings Account with $50 employer contribution per pay period

• Dental, vision & life insurance - 100% of premium paid by employer

• 401(k) program participation - 4% employer match

• 5 weeks of PTO (Paid Time Off)

• 8 paid holidays

• Uniform provided & complimentary laundering

• Complimentary transportation to/from resort

• Complimentary meal per shift

• Discounts at F&B, Wellness, and Retail outlets on property

• Colleague travel benefit at other Kerzner Properties Worldwide

• Winter season includes complimentary ski pass to Big Sky Resort OR $225 reimbursement towards gym membership, based on availability

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

• Frequent bending, twisting, stooping, reaching, and pulling

• Lifting and carrying of loads weighing up to 75 pounds

• Remaining in a stationary position for long periods

• Constantly operating a computer and other office productivity machinery

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.