Director, IT

About the Role

Figma's IT organization is the backbone that keeps our global workforce connected, productive, and secure. As we scale, we're looking for a Director of IT to lead and grow three critical functions: IT Operations, IT Engineering, and AI Enablement. This leader will be responsible for ensuring that our infrastructure and internal tooling can scale with Figma's growth, while also helping shape how AI technologies are adopted across the company. The team strives to enable our fellow figmates to do their best work by giving them super powers through exceptional technology experiences, and this role will be at the center of that mission.

You'll have a direct seat at the table with senior leadership across Security, People, Finance, Legal, Workplace, and Product to build systems and experiences that empower every Figma employee. This role sits at an exciting intersection with equal parts technical depth, organizational leadership, and forward-looking strategy. You'll own a critical function, drive measurable impact across the entire company, and have the executive visibility to match.

You'll inherit a strong foundation and have the mandate to take it to the next level, but what makes this role at this time especially exciting is AI. The way IT operates is being fundamentally reimagined, and Figma is leaning in. This role isn't just about keeping the lights on, it's about defining what AI-enabled IT looks like at a design-forward, fast-moving company. You'll have the mandate and the runway to set the strategy, build the playbook, and lead Figma into a new era of intelligent operations.

What You'll Do

• Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
• Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
• Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business
• Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
• Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
• Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives

Qualifications

• 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions
• Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company
• Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks
• Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context

Preferred Qualifications

• Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce
• Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls
• Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale

Pay

If based in Figma's San Francisco or New York hub offices, this role has an annual base salary range of $258,000 - $348,000 USD. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.

Benefits

• Equity
• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO and company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement
• Annual bonus plan for eligible non-sales roles

Schedule

This is a full time role that can be held from one of our US hubs or remotely in the United States.