Director, Integrated Projects

About the role

We are seeking a Director, Integrated Projects to serve as the central point of contact for both agencies and clients across all American Express (Amex) Integrated Agency Team (IAT) projects, both in the US and across our growing footprint in international markets.

Responsibilities

• Serve as the central project leadership resource across all IAT initiatives for Amex
• Drive planning, coordination, and execution of integrated projects from briefing through delivery and reporting
• Maintain accountability for the successful delivery of integrated workstreams
• Post-campaign reporting and performance reviews
• Ensure alignment and coordination across teams to achieve business objectives, timelines, and quality standards
• Build and maintain strong working relationships across Omnicom agencies and external agencies
• Partner effectively with internal Amex agency teams
• Act as a trusted connector and facilitator to remove barriers, resolve challenges, and accelerate decision-making
• Lead planning and coordination of content, agendas, and deliverables for internal and client-facing meetings
• Track action items, ownership, and follow-through across stakeholders
• Provide ongoing oversight of workflow management across cross-agency collaboration platforms
• Identify opportunities to streamline processes, improve efficiency, and strengthen cross-functional ways of working
• Establish best practices, governance frameworks, and operational standards that enhance project delivery
• Partner with Omnicom and client leadership to continuously evolve integrated operating models and ways of working
• Drive initiatives that improve collaboration, speed to market, accountability, and overall work quality
• Support onboarding and integration of new Omnicom capabilities, agencies, and specialist resources as business needs evolve
• Ensure new partners are effectively integrated into existing workflows and positioned for long-term success
• Serve as a key connection point for Omnicom agencies operating in international markets
• Facilitate communication, collaboration, and alignment across global teams supporting American Express
• Help maintain consistency of process, delivery standards, and client experience across regions
• Support development and execution of value-added initiatives that strengthen the Omnicom-Amex partnership
• Coordinate Omnicom participation and client engagement opportunities at key industry events, including Cannes Lions and other relevant conferences
• Facilitate the regular flow of thought leadership, innovation, and strategic insights from Omnicom to Amex
• Identify opportunities to bring new ideas, capabilities, and market perspectives to the client relationship

Requirements

• Bachelor's degree or equivalent professional experience
• Minimum 10 years of experience in integrated project management, account leadership, client operations, marketing, media, consulting, or agency management
• Demonstrated ability to operate effectively in complex, matrixed organizations
• Exceptional project management, organizational, and communication skills
• Prior experience within the Omnicom network or another holding company environment a plus
• Familiarity with integrated marketing services across creative, media, CRM, experiential, influencer, production, and data disciplines preferred
• Prior experience supporting global or multi-market client organizations preferred
• Knowledge of collaborative workflow and project management platforms preferred

Qualifications

Essential Functions:

• Integrated Project Leadership
• Cross-Agency Collaboration
• Meeting and Communications Management
• Workflow & Process Optimization
• Strategic Integration & Capability Development
• Network Connectivity & Global Coordination
• Client Value & Thought Leadership

Skills and Experience

• Project management, organizational, and communication skills
• Influence stakeholders without direct reporting authority
• Executive presence and client-facing experience
• Experience managing large-scale, cross-functional initiatives involving multiple stakeholders and workstreams
• Ability to operate effectively in complex, matrixed organizations
• Experience supporting global or multi-market client organizations
• Knowledge of collaborative workflow and project management platforms

Benefits

• Healthcare Options
• Flexible Spending Accounts
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Education Assistance
• Employee Stock Purchase Plan
• Exclusive discounts on electronics, gyms, and everyday purchases