Director, Executive Education Programs – Tepper School of Business

Core responsibilities

• Provide strategic and operational leadership for a portfolio of executive education programs, including assigned custom corporate client programs and open enrollment offerings.
• Manage a portfolio of custom and open enrollment programs with accountability for quality, client satisfaction, financial performance, and operational success.
• Identify opportunities to strengthen, expand, or reposition programs based on client feedback, market trends, participant evaluations, and input from faculty and Assistant Dean.
• Establish program goals, timelines, deliverables, success measures, and renewal strategies.
• Ensure programs reflect current leadership, business, management, and organizational learning needs.

Business Development and Revenue Growth

• Identify, cultivate, and pursue new business opportunities with corporate, nonprofit, government, and institutional partners.
• Support proposal development, pricing strategy, scope definition, and program design for prospective clients.
• Partner with leadership and faculty to develop compelling solutions for client learning needs.
• Contribute to sales strategy, pipeline development, lead follow-up, and client renewal efforts.
• Analyze client needs and recommend executive education solutions that align with organizational goals.

Client Relationship Management

• Manage executive-level client relationships with professionalism, responsiveness, and strategic insight.
• Lead client discovery conversations to understand business challenges, leadership development needs, audience profiles, and desired outcomes.
• Translate client needs into actionable program goals and learning experiences.
• Facilitate regular client communication before, during, and after program delivery.
• Manage expectations, resolve issues, and ensure a high-quality client experience.
• Conduct post-program reviews and identify opportunities for renewal, expansion, or continued partnership.
• Represent the organization as a senior client-facing leader rather than solely as a program manager.

Faculty and Learning Team Relationship Management

• Identify and engage faculty and learning team whose expertise aligns with client needs and program objectives.
• Collaborate on program design, learning outcomes, session sequencing, participant experience, and customization.
• Serve as the primary liaison between faculty and clients to ensure shared understanding of expectations and deliverables.
• Support faculty preparation for custom audiences, corporate contexts, and executive-level learners.
• Strengthen faculty engagement in executive education and help develop repeatable, scalable program models.

Program Marketing, Operations, Delivery, and Continuous Improvement

• Oversee program implementation, including timelines, communications, marketing, materials, logistics, technology, participant experience, and evaluation.
• Coordinate with internal learning team(s) to ensure seamless program delivery.
• Maintain budgets, expenses, contracts, and program financial performance as appropriate.
• Use participant feedback, client input, faculty and Assistant Dean reflections, and performance data to improve future programs.
• Ensure consistency, quality, and operational excellence across the assigned portfolio.
• Anticipate and resolve issues that may affect program quality, client satisfaction, or delivery outcomes.

Special Projects

• Participate in special projects/initiatives and perform other duties as assigned to ensure successful learning outcomes and program impact.