Director, Epic Applications (Laboratory Information Systems)

Responsibilities

• Provide leadership and direction on the design, implementation, build, testing, modification, and analysis of LIS applications
• Collaborate with senior leadership on strategic initiatives, growth and expansion opportunities, and improving patient experiences and outcomes related to satisfaction and quality
• Inform staff members of barriers, advancements, opportunities, and resource requirements to execute projects successfully
• Manage staff and allocate resources as necessary
• Manage scope, budget, schedule, and quality of projects
• Establish a clear line of communication with clinical and business leaders
• Maintain regular communication with team members and lead weekly project team meetings
• Review the status of projects and issues on an ongoing basis with the team
• Become knowledgeable about UHealth’s policies, procedures, and business operations
• Work with managers to develop on-call rotations and rounding support schedules for our customers
• Participate in rounding events for customers to better understand workflows and issues
• Lead and/or participate in applicable IT committees
• Foster a positive, collaborative, and inclusive team environment
• Foster a culture of innovation, continuous improvement, and excellence in service delivery
• Partner with all IT teams when developing streamlined services for customers including but not limited to incident, requests, and projects
• On occasion and depending on the type of project, act as the project manager to help oversee/manage tasks through to completion

Qualifications

• Epic Certifications required; Epic Beaker (CP and AP), Epic Orders, Data Innovation preferred
• Minimum of 10 years of experience, preferably in healthcare or healthcare-related organization
• Familiarity with lab workflows, regulatory requirements, integration points, and patient experiences
• Experience in anatomical pathology and lab practices preferred
• Previous Epic Beaker, AP & CP implementation experience and certification preferred
• Understanding of a wide array of integration points for laboratory services, including but not limited to Scheduling/registration, HIM, Charging, Interfaces, EpicCareLink, EpicCare Inpatient/Ambulatory, Bugsy, Beacon, Optime/Anesthesia, Radiant, and Willow within Epic preferred
• Experience leading large teams of individuals and the ability to manage staff effectively
• Strong communication and organizational skills
• Past success with large-scale projects such as other software implementations, building projects, or other key initiatives
• Able to logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Able to gain trust and establish effective relationships with team members
• Able to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.