Director, Customer Care

About the role

Jordan's is creating an exciting new opportunity for a Director of Customer Care to elevate our operation into a scalable, technology-enabled model, based out of our Taunton, MA contact center. This leader will shape how we support customers across every touchpoint, turning data and technology into a more consistent, more responsive customer experience that delivers measurable business value. At Jordan's, we believe great service should feel as comfortable and memorable as the perfect sofa: thoughtful, welcoming, and built to last. Our Director of Customer Care position is based out of our Taunton, MA Corporate