Customer Care Professional

About the role

Join a fast-growing Belgian company in the medical sector, recently nominated for Deloitte’s Fast 50 of the fastest-growing IT companies in the country. As a Customer Care Professional, you will be part of a specialized team that works closely with doctors and other medical institutions. The role offers a full-time position with the possibility of a 4/5 schedule, a comprehensive salary package, and a strong focus on work-life balance and personal growth.

Responsibilities

• Serve as the central point of contact for customers, answering questions from doctors about the functionality of our software platform.
• Communicate smoothly and efficiently, referencing the extensive knowledge base.
• Prioritize tasks effectively, ensuring incoming calls are answered promptly while managing follow-up administrative and registration tasks.
• Collaborate with your team to discuss frequently asked questions or customer concerns, providing feedback to the development team for future improvements.
• Act as a professional ambassador for the company, building strong and lasting relationships with customers and healthcare providers.
• Technical monitoring of products and their development with customers.
• Organize and oversee team interventions and customer support.
• Determine solutions and technical recommendations, communicating them to customers.
• Develop and maintain customer or prospect databases.
• Provide training related to the company’s products.
• Guide teams and customers through technical challenges.
• Analyze technical problems and customer requirements.
• Escalate complex technical issues to specialists (e.g., studies, research, maintenance).
• Update databases with questions, answers, knowledge, and past technical solutions.

Requirements

• Strong communication skills, customer-oriented mindset, and empathy.
• Fluent in French.
• Interest in IT.

Skills

• Customer focus
• Independence
• Creativity
• Planning and organization
• Digital thinking
• Responsibility
• Collaboration

Benefits

• Competitive gross salary with additional benefits, including a company car, charging card, net expense allowance, group insurance, hospitalization insurance, mobile phone and subscription, laptop, meal vouchers, and eco vouchers.
• Flexible working hours.
• Option to work from home (2 days per week).
• 30 vacation days with a 38-hour workweek.