Customer Care Professional
About the Opportunity
About Our Client: illumifin is a provider of business process outsourcing services for the insurance industry, specializing in the administration of long-term care insurance. It manages over 1.3 million long-term care policies for major insurers and offers clients risk management insights based on proprietary long-term care databases.
The Customer Care Professional role supports insurance companies and related stakeholders by managing telephonic and face-to-face assessment scheduling and coordination. This position serves as a key point of contact for applicants, claimants, agents, underwriters, and the National Network of Nurses, ensuring efficient communication and completion of assessments.
Responsibilities
- Handle incoming calls from insurance personnel, applicants, claimants, and case managers with compassion and professionalism
- Provide interview status updates and schedule telephonic interviews
- Collect and distribute new or updated applicant or claimant information
- Coordinate reprint requests for interviews
- Transfer applicants to complete telephonic interviews
- Manage calls from contracted nurses and agencies to assign and update onsite assessments
- Understand and perform all duties within the Engagement Services Call Center and Assessment Services departments
- Maintain confidentiality and integrity when handling sensitive customer information
- Use illumifin-specific database platforms to input, access, and follow up on customer information
- Deliver ongoing and proactive customer support
Requirements
- Fluency in French (Canadian Dialect)
- High school diploma or GED
- Strong written and verbal communication skills with familiarity in business and phone protocols
- Excellent organizational skills and attention to detail
- Proficiency with MS Windows and MS Word
- Reliability, trustworthiness, and ability to maintain confidentiality
- Minimum one year of customer service experience in a fast-paced call center environment
Pay
The base pay for this position starts at $16 per hour, depending on experience and qualifications.
Schedule
The role operates Monday to Friday from 9 a.m. to 5:30 p.m. CST.