Director of Sales & Customer Care

About the Role

Ideal Landscaping & Irrigation is an established and growing landscape services company serving residential and commercial customers throughout North Carolina's Triad. Founded in 1999, we've built our reputation around quality work, strong relationships, and an exceptional customer experience. We're looking for an experienced Director of Sales & Customer Care to lead our sales and account management organization through its next stage of growth. This person will also serve as a member of Ideal's Senior Leadership Team, helping shape company strategy, priorities, and future growth — not simply leading the sales department. We're searching for someone who knows how to develop people, establish accountability, improve processes, and drive results through a team.

Responsibilities

• Lead, coach, and develop our sales and account management team
• Own sales performance, revenue goals, pipeline management, and forecasting
• Conduct regular one-on-one coaching, field training, ride-alongs, and performance reviews
• Create accountability, structure, and consistency throughout the sales organization
• Develop and execute strategies for new business acquisition and profitable growth
• Lead customer retention, renewals, relationship development, and account growth
• Improve sales processes, CRM utilization, close rates, and customer experience
• Use AI and emerging technology as practical tools to improve the speed, accuracy, and consistency of our sales, estimating, proposal, and follow-up processes
• Help coordinate and shape Ideal's brand voice, image, and marketing strategy so our message to the market supports our sales and growth objectives
• Recruit, train, and develop future sales talent
• Work closely with operations leadership to ensure strong customer handoffs and an exceptional customer experience
• Serve as an active member of the Senior Leadership Team, contributing to company-wide strategy, planning, problem-solving, and execution

Work Arrangement

Following an initial onboarding period, this role offers significant flexibility. Your time will be divided between working remotely, coaching salespeople in the field, participating in customer meetings and ride-alongs, and collaborating with our leadership team. Regular in-office time is primarily centered around our weekly Sales and Senior Leadership Team meetings. We care about results, leadership, accountability, and being available to your team — not how many hours you spend sitting behind a desk.

Work Location: Hybrid remote in Kernersville, NC 27284. Ability to commute to Kernersville, NC 27284 is required.

Requirements

• Demonstrated success leading and developing a sales, account management, customer care, or other revenue-generating team
• Strong coaching, communication, and accountability skills
• Experience managing revenue goals, customer retention, financial performance, and measurable results
• A structured, process-oriented approach to leadership
• Experience developing customer relationships and growing existing accounts
• Confidence addressing performance challenges and developing talent
• Comfort using technology — and an interest in leveraging AI — to make people and processes more effective
• A hands-on leadership style and genuine interest in helping others succeed
• The ability to think beyond their department and contribute as a member of the company's Senior Leadership Team
• Sales management experience: 3 years (required)

Qualifications

Landscape industry experience is helpful but not required. We're interested in proven leaders from relationship-driven businesses where developing people, serving customers, and delivering financial results matter. Relevant backgrounds could include landscape and property services, construction and building trades, commercial and facilities services, B2B sales and distribution, or hospitality environments such as hotels, resorts, private clubs, restaurant groups, and other high-touch customer service organizations.

Company Values

Our Core Values guide how we work and lead: Quality | Team Work | Integrity | Intensity | Profit | Safety

Pay

$115,000.00 per year

Benefits

• 401(k) matching