Customer Care Representative
About the role
Kelly® is seeking a Customer Care Representative to work at a leading retail organization in Appleton, WI. This is a temporary assignment running from October through mid‑January, ideal for seasonal work or gaining experience during the busy holiday retail season. The role offers the opportunity to work in a professional corporate retail environment, gain experience in a dynamic contact center, and enjoy a supportive team atmosphere while enhancing your customer service skills.
Responsibilities
- Handle inbound and outbound customer calls in a high‑volume contact center
- Provide accurate information to customers and resolve their issues efficiently
- Maintain a high level of customer satisfaction with every interaction
- Operate within a corporate retail setting, reporting to the Contact Center Supervisor
Requirements
- Previous experience in customer service or a call center environment (preferred but not required)
- Comfortable handling both inbound and outbound calls professionally
- Strong communication and problem‑solving skills
- Availability to work the specified shifts, including special scheduling around holidays and weekends
- Bilingual in Spanish and English (nice to have, but not required)
Benefits
As a Kelly employee you have access to voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Kelly also offers a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), a transit spending account, and paid sick leave under applicable state or local plans.
Pay
$18/hour
Schedule
Full‑time. Standard shifts are 7 am–3:30 pm or 8:30 am–5 pm. Special scheduling needs include: Wednesday before Thanksgiving (11/25) – must work and also be available 8–10 pm; Black Friday weekend – likely 8 am–4:30 pm; December weekends may be required; Mondays in December – 7 am–5 pm; must work December 26.