Director, Community Engagement

About the role

Oversee the community engagement team and supports the strategic direction for the organization's global community spanning chapters, councils, and digital communities, reshaping that structure to keep pace with organizational growth and regional members' evolving needs. Oversight of chapter financial, engagement and recognition programs and leads volunteer training across both in-person and digital environments.

Responsibilities

• Develop and lead IMA’s enterprise community engagement strategy in alignment with organizational priorities, mission objectives, growth strategies, and reputation goals.
• Serve as the senior enterprise leader responsible for aligning community engagement, customer experience, and external engagement strategies to strengthen IMA’s reputation, mission impact, within community presence across the enterprise.
• Partner with Marketing and Brand leaders, particularly around the consistency of sharing IMAs education products and full value proposition to members.
• Develop and oversee enterprise community engagement campaigns that elevate IMAs visibility, missions and impact around the world.
• Ensure Local stakeholder engagement & community are consistently aligned with the enterprise vision and mission
• Serve as the chapter, council and online community leader responsible for IMA’s local stakeholder engagement strategy, ensuring the organization maintains strong, trusted relationships with community stakeholders across all markets.
• Translate regional research into go-to-market engagement models that stay globally while differentiating where the market requires it, with a phased delivery plan to speed time-to-market