Director Client Success - AI Sales

Primary Responsibilities

• Develop comprehensive AI account strategies and drive 15-30% year-over-year net revenue growth
• Manage pipelines targeting enterprise clients with $500K-$5M+ deal sizes
• Maintain deep knowledge of AI market trends, emerging technologies, and competitive landscape
• Articulate ROI frameworks to C-suite stakeholders
• Serve as a trusted advisor for enterprise AI transformation
• Identify use cases, develop adoption roadmaps, and conduct strategic business reviews
• Build consultative relationships with C-suite leaders (CIOs, CMOs, CFOs)
• Drive new business development and manage complex procurement processes
• Oversee differentiated AI service delivery models
• Lead cross-functional teams to ensure successful implementation
• Establish AI-specific KPIs
• Lead and mentor AI Client Success Managers and Account Executives
• Foster a continuous learning culture
• Identify new vertical markets with high AI adoption potential
• Develop thought leadership and champion innovation initiatives

  Key Requirements

  • 10+ years in enterprise sales, account management, or client relations in AI/technology sectors
  • Deep understanding of AI/ML technologies (LLMs, computer vision, NLP, generative AI)
  • Proven success in closing complex enterprise deals and exceeding revenue targets
  • Experience leading cross-functional teams in matrixed environments
  • Strong strategic thinking with the ability to translate business challenges into AI solutions
  • Exceptional executive relationship-building and communication skills
  • Strong Salesforce and CRM proficiency; data-driven analytics capability
  • Bachelor's degree required (MBA preferred); AI/ML or sales methodology certifications a plus
  • Willingness to travel up to 20% and work in a home office environment