Director, Client Success
About the role
The Client Success role at Superpower is foundational to the company's mission of enhancing human life through personalized health systems. As the first dedicated CS hire, you will own member engagement and the ROI it drives, building the engagement engine that turns enrolled lives into deeply engaged ones. Your work will manufacture proof through defensible outcomes data, ensuring clients see the value and stay. You will also protect gross logo retention and build toward strong net revenue retention through renewal and expansion.
Responsibilities
- Own member engagement and the ROI it drives
- Build the engagement engine that turns enrolled lives into deeply engaged ones, in close partnership with Product
- Manufacture proof: turn live clients into clean, honest, defensible outcomes data
- Own the client relationship through onboarding, renewal, and expansion across our enterprise accounts
- Own retention as the guardrail: protect gross logo retention across our client base and build toward strong net revenue retention through renewal and expansion
- Partner closely with Product and Operations to develop deep product expertise and shape the roadmap
- Build the CS playbook and the foundation for a future team
Requirements
7+ years in customer success, account management, or member engagement, with real ownership of a number, not just relationships. Comfortable with data and outcomes. Strong at the enterprise relationship: you can hold a renewal conversation with a benefits leader and earn trust. Healthcare, benefits, or member-engagement experience strongly preferred. You understand activating a member population, not just managing an account. Entrepreneurial, fast, hands-on, comfortable in ambiguity. You ship before things are perfect and you do the work yourself. Deeply collaborative with Product, Sales, and Marketing. You see engagement, outcomes, and the sales motion as one system.
Qualifications
- Comfortable with data and outcomes
- Strong at the enterprise relationship: you can hold a renewal conversation with a benefits leader and earn trust
- Healthcare, benefits, or member-engagement experience strongly preferred
- You understand activating a member population, not just managing an account
- Entrepreneurial, fast, hands-on, comfortable in ambiguity
- You ship before things are perfect and you do the work yourself
- Deeply collaborative with Product, Sales, and Marketing
Skills
- Data analysis and outcomes measurement
- Enterprise relationship management
- Member engagement strategies
- Product development and roadmap shaping
- Collaboration with cross-functional teams
Benefits
- Competitive salary and equity in a company scaling toward generational impact
- A founding owner position with real ownership and decision-making power
- A team of ex-founders, YC alumni, and mission-driven builders operating at the edge of speed and ambition
- Opportunities to make a significant impact in the healthcare industry
Pay
Competitive salary and equity in a company scaling toward generational impact
Schedule
Full-time