Director, Client Success

Company Overview

WolfCycle is a cutting-edge Conversational Marketing Agency that specializes in helping professional sports team, entertainment venues, and ticketing platforms engage, convert, and retain customers through AI and conversation marketing strategies. We leverage AI-driven technologies to create personalized and meaningful interactions between brands and their customers.

Position Overview

As the Director of Client Success, you will lead a division of the client success team focused on driving the growth, retention, and overall satisfaction of WolfCycle clients. You will manage and mentor a dedicated team, ensuring strong execution across day-to-day responsibilities such as bi-weekly status meetings, campaign management, inbound task resolution, and crafting high-impact copy for partner campaigns. In this role, you'll play a critical part in deepening existing client relationships by providing strategic consulting to our partners and building the culture of your team to drive success.

Key Responsibilities

• Lead a team of client success managers and coordinators to drive successful partner engagement and success.
• Develop and implement strategy to provide consultative and strategic services to current partners.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and driving value through strategic conversations and regular check-ins.
• Champion customer needs and perspectives within the organization, ensuring their feedback is integrated into product development and service enhancement efforts.
• Gather insights from customer interactions to identify pain points, opportunities, and trends, using this information to enhance service offerings.
• Collaborate closely with sales, marketing, product, and technical teams to align customer success strategies with broader business objectives.
• Stay informed about industry trends, best practices, and emerging technologies within the conversation marketing landscape.

Qualifications

• (5+) years of leadership experience in sales or customer success, preferably in the sports & entertainment industry.
• Proven track record of successfully managing and growing high-value client relationships.
• Strong understanding of conversation marketing, AI technologies, and digital engagement strategies.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, and collaborative environment.
• West Coast hours preferred, but not required.
• Bachelor’s degree in Business, Marketing or a related field.

Benefits

• Competitive Salary and Performance-Based Bonuses
• Paid Health/Dental & Vision Benefits (Blue Shield)
• 401k Match at 3%
• Professional Development and Training Opportunities
• Flexible Work Arrangements
• Opportunity to Shape the Future of Conversational Marketing