Director, Client Success
Job Summary
The Director, Client Success oversees and ensures that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role also includes overseeing that relative operational and business services departments are on track for their clients, monitoring and assessing CRM performance and activity on assigned clients, escalating issues/concerns, as appropriate.
Essential Functions And Tasks
- Monitor client performance and ensure Client Success standards are met
- Utilize KPI tools and other analytics to manage and provide reporting and visibility on the performance and health of all internal and external clients
- Mentor assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise
- Establish and ensure client face-to-face meetings occur with CRM at a regular frequency
- Analyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement solutions; ensure client concerns are escalated and resolved in a timely manner
- Aid implementation team and Manager, Client Success on new client/expansions implementations
Education And Experience Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least five years (5) in healthcare, revenue cycle management, or related field
Knowledge, Skills, And Abilities
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast-paced environment
- Understanding and compliance with company policies and procedures
- Proven strong leadership/management skills to manage, motivate, and set expectations with team members
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer-facing skills
- Strong judgment skills and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
Compensation
Base compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Skills
Not specified
Qualifications
Not specified
Benefits
Not specified
Company Information
- Equal Employment Opportunity (Applicable only in the US)
- Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization.
- We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you.
Accessibility Statement
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