Director, Client Solutions (Property Management)

Key Responsibilities

• Lead the operational onboarding of new third-party client mandates, including transition planning, execution, and stabilization
• Build and continuously improve standardized transition frameworks, playbooks, and readiness checklists
• Cook up cross-functional integration across Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services during the RFP process and after the assignment is awarded
• Establish first 30/60/90-day execution plans, governance, and reporting expectations for each new client assignment
• Identify risks early, drive issue resolution, and ensure consistent client communication throughout transitions
• Work with the team to define and implement scalable operating procedures, service standards, and workflows across service lines
• Develop operating models, cadences, and decision rights to support reliable execution at scale
• Translate best practices into repeatable processes, templates, and tools that field teams can adopt
• Drive continuous improvement initiatives that strengthen quality, efficiency, and client experience
• Establish KPI frameworks and dashboards that measure service delivery, client satisfaction, operating performance, and execution quality
• Implement operating rhythms, including regular performance reviews with internal stakeholders and clear accountability for outcomes
• Create standardized client reporting frameworks and ensure consistency across accounts and markets
• Use data and field feedback to identify trends, root causes, and improvement opportunities
• Serve as a central connector across internal teams, external vendors, and ownership groups to drive alignment and execution
• Remove bottlenecks, resolve operating challenges, and drive completion of critical deliverables on tight timelines
• Influence without authority, using strong structure, communication, and follow-through
• Act as a senior point of support for key client stakeholders during transitions and major platform initiatives
• Help shape and reinforce the Client Solutions service model, including expectations, scope clarity, and delivery consistency
• Partner with leadership to ensure the platform is equipped to deliver institutional-quality service across a growing portfolio

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified