Director, Client Solutions
About the role
Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us This role is based out of our New York City office. We are an office-first company that values in-person collaboration four days per week, while also providing flexibility as needed. If you are curious, resourceful, and genuinely excited to help build a world-class team, we would love to meet you.
Responsibilities
- Strategic ownership of flagship accounts. You will personally serve as the senior partner for a set of our most important clients. As a critical thought partner, you will advise VP and C-suite level stakeholders on their Patient Services and Field Access strategy. You are comfortable operating at the executive level and equally comfortable rolling up your sleeves to support specific workstreams and deliverables when the moment calls for it.
- A high-performing Client Solutions team. You will lead, coach, and grow a team of Engagement Managers and Client Solution Associates. You set clear expectations, raise the bar on client work, and help each person sharpen their strategic instincts. You set the standard and coach the team to own it.
- A portfolio that performs. You own the long-term health of a book of business. You know where every relationship stands, where the risk is, and where the upside is. You surface the expansion case and partner with our commercial team to pursue it.
- A smarter way to scale. You will build and define repeatable frameworks, processes, and best practices that let us deliver