Director, CHW Operations

The Director, CHW Operations is responsible for building and scaling a high-performing Community Health Worker (CHW) function within a growing healthcare organization. Key responsibilities include:

1. Overseeing the strategy, execution, and continuous improvement of community health operations.
2. Ensuring CHW teams deliver consistent, high-quality support across markets.
3. Managing workforce planning, deployment strategies, productivity management, and performance optimization.
4. Building management frameworks that promote coaching, accountability, quality improvement, and professional development.
5. Partnering with clinical and care delivery teams to integrate CHWs into multidisciplinary care models.
6. Monitoring operational metrics and identifying opportunities to improve member engagement, retention, care coordination, and health outcomes.
7. Developing and mentoring frontline leaders, fostering a culture of ownership, collaboration, and continuous improvement.
8. Driving process improvements to enhance the effectiveness and scalability of community-based healthcare programs.

Requirements

• Experienced healthcare operations leader with a strong background in managing community-based healthcare teams and improving care delivery outcomes.
• Proven experience managing Community Health Workers, care coordinators, patient navigators, outreach teams, or similar community-based healthcare workforces.
• Experience building and leading distributed field teams across multiple locations or markets.
• Strong understanding of Medicaid populations, social determinants of health, and barriers impacting healthcare access.
• Demonstrated success developing frontline leaders and improving operational performance through structured processes and accountability systems.
• Excellent communication, coaching, stakeholder management, and change leadership skills.
• Experience with programs such as ECM, Community Supports, CalAIM, or other Medicaid care management initiatives is preferred.
• Background working with culturally diverse and historically underserved communities is highly valued.
• Experience scaling healthcare operations during periods of rapid growth is a plus.
• Bilingual Spanish/English proficiency is strongly preferred.

Benefits

• Competitive annual compensation of $165,000.
• Equity compensation package.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with a 4% company match.
• Flexible paid time off policy to support work-life balance.
• $1,000 home office stipend and company-provided equipment.
• Full remote work flexibility available across the United States.
• Opportunity for rapid career growth within a mission-driven and expanding organization.