Director of Operations

Finance

• Accounts payable/receivable, invoicing, expense management
• Monthly financial close and reporting (working with our external accountant)
• Cash flow forecasting, budget tracking, and financial modeling
• Vendor payment management and contract terms

Human Resources

• Onboarding and offboarding employees and contractors
• Maintaining employee records, policies, and handbooks
• Benefits administration and compliance with employment law
• Cooordinating with employment counsel on contracts and agreements

IT Administration

• Managing employee access across software systems (SSO, identity management, access provisioning and deprovisioning)
• Clean user lifecycle management — right access on day one, full revocation on departure
• IT procurement (hardware, licenses) and system/subscription inventory

General Business Operations

• Contract management — NDAs, MSAs, SOWs, vendor agreements
• Vendor evaluation, negotiation, and relationship management
• Insurance, corporate filings, and regulatory compliance
• Developing and maintaining internal policies (information security, data handling, incident response)

Compliance & Security Posture

• Maintaining security policies and ensuring they're followed — not just documented
• Access reviews, security awareness, and incident response coordination
• Building a compliance program appropriate for a company that handles client infrastructure and data

AI-Enabled Operations

• Orchestrate AI agents that automate business processes — invoicing, access provisioning, compliance checks, contract review
• Define workflows, set quality thresholds, review outputs at approval gates, escalate when judgment is needed
• Continuously improve the processes AI agents automate — the workflows you build inform the methodology we sell to clients

Who you are

• Master's degree in Business Administration, Finance, Information Systems, Operations Management, or a related field
• 2–4 years of professional experience in operations, finance, or a generalist business role. We need someone who's been accountable for real outcomes with a track record of success.
• Hands-on experience with at least three of the six areas above (Finance, HR, IT Admin, Business Ops, Compliance, AI-Enabled Operations)
• Prior experience in a technology company or professional services firm (agency, consultancy, or similar)
• Comfort using AI tools in professional work — not as a curiosity, but as a daily operating method. You don't need to build models; you need to know when AI output is good enough to act on and when it needs human review
• Strong written communication — you'll draft policies, contracts, and internal documentation
• Comfort with ambiguity — you'll build processes from scratch, not inherit a playbook

Preferred

• Experience at a company under 50 employees where you wore multiple hats
• Familiarity with identity and access management concepts (SSO, RBAC, least-privilege)
• Exposure to compliance frameworks (SOC 2, ISO 27001, or similar)
• Experience with contract management or working alongside legal counsel
• Familiarity with modern business tools (accounting software, HRIS platforms, project management)