Director of Operations

Responsibilities

• Keeps the mission, vision and values of Trilith Live at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Provides overall administrative planning, direction, and policies to the operations team, assuring cost-efficient operations by controlling the departmental operating budget.
• Oversee maintenance of the physical plant, systems, and equipment, including HVAC, electrical, plumbing, fire protection, life health safety, workplace safety, pest control, custodial services, etc.
• Develop and administer the facility’s operations budget; forecast of additional funds needed for equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary; recommend a capital budget for 1-year, 3-year, and 5-year long-range repairs and improvements to the facility.
• Coordinates and oversees special projects, such as construction, remodeling, repairs, and improvements.
• Oversee the operation of event set-up and tear-down.
• Negotiate, prepare, and manage vendor/contractor service agreements.
• Direct and monitor the work of contractors, engineers and architects on building projects.
• Provide yearly inventory of all equipment.
• Manage, select, train, motivate and evaluate staff.
• Develop management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Operations Report).
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Serves as MOD (Manager on Duty) as required.

Qualifications

• Bachelor’s degree from an accredited college/university required; additional experience may be substituted for education.
• Minimum 7 years of management experience in facility operations in a similar event venue.
• Demonstrated knowledge in operational procedures, facility capabilities, industry terminology, and requirements for the types of events at the facility.
• Knowledge of budget preparation and control.