Director of Operations

DLL Landscaping & Tree Service · Columbus, OH · 2 wk ago

On-siteManagement$10–$30/hrFull-time

Benefits

401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

Position Summary

The Director of Operations is responsible for leading all field operations, production performance, and operational execution across the organization. This role oversees Production Managers, Fleet & Safety functions, and Shop Operations to ensure services are delivered safely, efficiently, profitably, and in alignment with company standards. The Director of Operations owns field productivity, job cost performance, operational efficiency, and execution of the company’s revenue-producing work. This role partners directly with the Director of Internal Operations to ensure operational performance aligns with financial targets, organizational systems, and long-term strategic goals.

Reporting Structure

Reports to: CEO
Supervises: Production Managers, Fleet and Safety Manager
Collaborates with: Director of Internal Operations and Ownership and Account Managers

Qualifications

High School Diploma or GED required
Bachelor’s Degree preferred (Business or related field)
Valid Ohio Driver’s License; must be insurable under company policy
Experience: 5+ years of landscape industry experience
Proven leadership and management experience overseeing multiple departments
Strong understanding of job costing, production rates, labor management, and operational budgeting
Experience leading operations for a commercial landscape company in the $10-$30 million revenue range

Physical Requirements

Ability to walk job sites and inspect field work in varying weather conditions
Ability to operate company equipment when necessary
Flexibility during peak seasons and snow events

Core Responsibilities

Operational Leadership:

Oversee all field production activities across Landscape, Grounds Maintenance, and Snow Operations
Overseeing, managing, and executing all snow operations throughout the season, including:

Contract preparation
Site planning and route optimization
Resource planning and staffing
Event execution and response coordination
Equipment readiness and logistics
Maintaining service quality and operational efficiency

Ensure work is executed safely, on schedule, within budget, and to company quality standards
Establish clear operational priorities and communicate expectations to leadership team
Monitor daily productivity metrics and adjust strategy as needed

Production & Financial Accountability:

Own labor productivity performance and departmental efficiency
Maintain job cost performance and immediately address budget variances
Execute operational strategy to meet or exceed company revenue and margin goals
Identify opportunities to increase revenue and reduce operational waste

Leadership Development:

Lead, mentor, and develop Production Managers and Fleet & Safety leadership
Conduct performance evaluations for direct reports
Hold field leadership accountable to SOPs, quality standards, and financial targets
Execute disciplinary processes when necessary

Fleet & Asset Oversight:

Oversee preventative maintenance program execution
Ensure equipment readiness and minimal downtime
Confirm proper documentation in Azuga and related systems
Maintain operational coordination between field and shop
Maintain operational coordination between field and shop
Administer and enforce company safety program
Ensure regulatory compliance across field and fleet operations
Promote an accident-free culture

Customer & Market Oversight:

Support resolution of escalated client concerns
Conduct site visits and customer walkthroughs when necessary
Maintain awareness of market conditions and competitor activity
Protect company reputation through operational excellence

Strategic & Cross-Functional Collaboration:

Partner with Director of Internal Operations to align production performance with financial reporting and organizational systems
Contribute to annual planning and operational forecasting
Aid in development and implementation of company policies
Provide executive-level reporting to CEO

Performance Expectations

Meet or exceed company labor productivity goals
Maintain job cost performance within budget
Eliminate return visits due to workmanship
Maintain accident-free workplace
Achieve operational revenue and margin targets

Professional Standards

Demonstrate strong executive leadership and composure under pressure
Communicate clearly and decisively across departments
Exhibit accountability, integrity, and operational discipline
Maintain professional appearance and conduct

Compensation

$130,000.00 - $150,000.00 per year

Additional Benefits

15-25% Performance-based Annual Bonus
90 Day Benefits: Company vehicle, Health and Dental Benefits (50% Employee Contribution), 2 Weeks Paid Time Off, Paid Holidays, Simple IRA with 3% Matching at 1 year

About the Company

Providing exceptional service since 2009. DLL delivers comprehensive commercial landscaping, grounds maintenance, total tree care services, and snow and ice management throughout Central Ohio.

OUR STORY
In 2009, Tyler Richardson started down the path of business ownership when he bought an old used pick-up truck, trailer, and a snow plow. It wasn’t long before that old pick up and snow plow couldn’t keep up with the demand of his new customer base. Tyler quickly learned that his quality of service and impeccable work ethic was attracting so much attention that he just couldn’t keep up with the demand. Ten years later, Distinctive Lawn and Landscape morphed into DLL Landscaping & Tree Service, carrying the same morals and mission Tyler started with only 10 years earlier. Most of DLL's new business is a result of our extremely satisfied clients referring us to their closest connections—proof that Tyler’s approach envisioned years ago is successful in creating satisfying, long lasting relationships.

Today, DLL is family-owned and locally operated in Columbus, Ohio. We are fully licensed, bonded, and insured to protect both our team and our clients. We are highly responsive and prepared to tackle any project at the industry’s most competitive prices which allows us to continue to thrive.