Director, Business Process Ownership for Claims Optimization Property

About the role

USAA seeks a Director, Business Process Ownership for Claims Optimization Property to lead a team focused on process ownership and improving business results.

Responsibilities

• Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management.
• Guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes.
• Maintains compliance with policies, procedures and regulations.
• Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output.
• Ensures the backlog is prioritized in accordance with business deliverables.
• Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success.
• Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
• Influences business units and business processes to address risk across all activities.
• Collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes.
• Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• 3 years of direct team lead, supervisory or management experience.
• Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
• Extensive experience in the application of process management methodologies, standards and policies within a regulated environment.
• Knowledge of operational risk management practices.
• Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
• Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

Qualifications

• Experience in property, catastrophe, and/or multi-line Claims Operations and/or Optimization.
• Experience developing strategy, leading cross-functional teams, and delivering results.
• Experience in analytics and developing business cases to drive process optimization.
• Experience influencing and communicating with executive leaders and stakeholders to drive strategy and high value initiatives.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Skills

• Leadership skills.
• Project management skills.
• Process improvement skills.
• Communication skills.
• Team management skills.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $135,300.00 - $243,540.00.

Schedule

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.