Director, Business Process Ownership for Claims Optimization Property

About the role

USAA seeks a Director, Business Process Ownership for Claims Optimization Property to lead a team in process ownership and improvement.

Responsibilities

• Guides team members in collaboration with enterprise partners for business rules, requirements, and process management.
• Ensures compliance with policies, procedures, and regulations.
• Manages team through recruitment, development, retention, coaching, and support.
• Develops and monitors performance metrics for process success.
• Identifies and mitigates risks across all activities.
• Collaborates with stakeholders to execute projects using methodologies like Agile, Six Sigma, Lean, and Waterfall.
• Leads continuous process improvement efforts.
• Builds and oversees a team for assigned functional area.
• Develops and influences strategies with executive leaders and stakeholders.

Requirements

• Bachelor's degree or 4 years of relevant education and experience.
• 8 years of business process execution, consulting, and/or process engineering/optimization experience.
• 3 years of direct team lead, supervisory, or management experience.
• Experience leading and/or participating in programs/projects, business process owner/consultant efforts.
• Extensive experience in process management methodologies, standards, and policies within a regulated environment.
• Knowledge of operational risk management practices.
• Organizational agility and ability to develop partnerships across a complex business landscape.
• Experience gathering and assessing performance metrics for process optimization.

Qualifications

• Experience in property, catastrophe, and/or multi-line Claims Operations and/or Optimization.
• Experience developing strategy, leading cross-functional teams, and delivering results.
• Experience in analytics and developing business cases to drive process optimization.
• Experience influencing and communicating with executive leaders and stakeholders to drive strategy and high value initiatives.
• US military experience gained through military service or as a military spouse/domestic partner.

Skills

• Process management methodologies.
• Operational risk management.
• Lean and continuous improvement.
• Business process optimization.
• Project execution methodologies (Agile, Six Sigma, Lean, Waterfall).

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan.
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $135,300.00 - $243,540.00. USAA does not provide visa sponsorship for this role. Applicants must not require visa sponsorship now or in the future. USAA is an Equal Opportunity Employer.

Schedule

This role is remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is not available for this position.