Director, Business Process Ownership for Claims Optimization Property

About the role

USAA seeks a Director, Business Process Ownership for Claims Optimization Property to lead a team in process ownership and improvement.

Responsibilities

• Oversee a team focused on process ownership and improving business results by identifying gaps and opportunities, recommending solutions, and developing and monitoring key process performance indicators.
• Align with enterprise partners to define backlog and present the business case for funding, ensuring execution to output.
• Prioritize the backlog in accordance with business deliverables.
• Define, develop, and evaluate performance metrics to establish process success, engage stakeholders for continuous alignment to measures of success.
• Utilize and oversee reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Influence business units and processes to address risk across all activities.
• Collaborate with process stakeholders using prescribed project execution methodologies like Agile, Six Sigma, Lean, and Waterfall to ensure timely execution of deliverables.
• Manage and oversee identification, measurement, monitoring, and control of risks associated with business activities in accordance with risk and compliance policies and procedures.
• Build and oversee a team of employees for assigned functional area through recruitment, development, retention, coaching, support, performance management, and managerial activities.
• Stay current with emerging technologies and lead continuous process improvement efforts.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• 3 years of direct team lead, supervisory or management experience.
• Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
• Extensive experience in the application of process management methodologies, standards and policies within a regulated environment.
• Knowledge of operational risk management practices.
• Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
• Experience gathering and assessing sets of performance metrics to ensure both efficient and effective processes.

Qualifications

• Experience in property, catastrophe, and/or multi-line Claims Operations and/or Optimization.
• Experience developing strategy, leading cross-functional teams, and delivering results.
• Experience in analytics and developing business cases to drive process optimization.
• Experience influencing and communicating with executive leaders and stakeholders to drive strategy and high value initiatives.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Skills

• Process management methodologies, standards, and policies.
• Operational risk management practices.
• Lean and continuous improvement methodologies.
• Business process optimization.
• Project execution methodologies (Agile, Six Sigma, Lean, Waterfall).
• Performance metrics and analytics.
• Leadership and team management.
• Strategic planning and execution.
• Communication and stakeholder engagement.
• Risk identification and mitigation.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $135,300.00 - $243,540.00.

Schedule

This role is remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is not available for this position.