Director - Business Operations (Remote)
Job Summary
Neumo is seeking a Director, Business Operations to join their Public Admin BU. Reporting directly to the GM/EVP of the Public Admin BU, this role oversees initiatives across Finance & Tax and Forms business areas to enhance company profitability and efficiencies.
Duties and Responsibilities
Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives.
Implement objectives that reflect the company’s business goals and identify opportunities for process improvement.
Maintain a holistic view of operations and associated technology, e.g., Salesforce, CPQ, Replicon, ServiceNow, etc.
Facilitate successful implementation of new programs through the teams by ensuring a well-defined, efficient process is in place for launch.
Drive continuous process improvement across sales and revenue functions.
Lead a change management process to build organizational understanding of proposed changes and establish support from key leadership stakeholders.
Work closely with leadership to define optimal performance measurements and performance management programs required to ensure sales success.
Align reporting, training, and incentive programs with performance management priorities.
Perform other duties as assigned.
Education and Experience
Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus)
10+ years in State and local SW Services implementation and Support
5+ years of experience leading projects end-to-end that require strategic and creative thinking
Knowledge, Skills and Abilities
Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
Experience in project SOW, pricing and contract review and implementation
Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel
An innate drive to innovate and optimize the use of available resources
Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change
Work Environment
Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Occasional movement around the office. Frequent communication via telephone.
Neumo Summary
With a history spanning four decades, Neumo has successfully supported government services. Recognized as a GovTech 100 Company for four consecutive years, Neumo brings a wealth of experience and innovation to help communities thrive. Today, Neumo offers comprehensive administrative and financial support to government officials and fosters partnerships for customer success. Neumo is committed to fostering a dynamic and inclusive workplace where all employees feel valued and empowered to contribute to the company's mission.
Benefits and Compensation
Neumo offers a competitive benefits and compensation package, including health insurance, retirement plans, and paid time off. We are proud to be an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.
Equal Opportunity Employer
Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.