Director - Business Operations (Remote)

Job Summary

Neumo is seeking a Director, Business Operations to join their Public Admin BU. Reporting to the GM/EVP of the Public Admin BU, this role oversees initiatives across Finance & Tax and Forms business areas to enhance company profitability and efficiencies.

Duties and Responsibilities

• Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives.
• Implement objectives that reflect the company’s business goals and identify opportunities for process improvement.
• Maintain a holistic view of operations and associated technology, such as Salesforce, CPQ, Replicon, ServiceNow, etc.
• Facilitate successful implementation of new programs through the teams by ensuring a well-defined, efficient process is in place for launch.
• Drive continuous process improvement across sales and revenue functions.
• Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders.
• Work closely with leadership to define optimal performance measurements and performance management programs required to ensure sales success.
• Align reporting, training, and incentive programs with performance management priorities.
• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus)
• 10+ years in State and local SW Services implementation and Support
• 5+ years of experience leading projects end-to-end that require strategic and creative thinking

Knowledge, Skills and Abilities

• Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
• Experience in project SOW, pricing and contract review and implementation
• Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
• Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
• A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
• Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel
• An innate drive to innovate and optimize the use of available resources
• Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change

Work Environment

Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Occasional movement around the office. Frequent communication via telephone.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.