Associate Director Business Operations - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized.

About the Role

The Associate Director of Business Operations is responsible for leading enterprise strategic initiatives that drive operational efficiency, technology enablement, and experience transformation across UHC Payment Integrity and the broader organization. This role focuses on advancing end-to-end process simplification, scalable operating models, and data-driven performance management. This leader plays a key role in delivering high-impact programs such as Medical Documentation Simplification (MDS), while also supporting broader enterprise transformation initiatives. The position partners across UHC, Optum, Technology, Product, Operations, and external stakeholders to design and implement solutions that improve cost, quality, compliance, and provider experience.

Responsibilities

• Strategic Programs and Initiatives
  • Leads and manages high visibility strategic initiatives focused on process improvement, technology enablement, revenue generation, and provider experience
  • Serves as a key leader for the UHC PI Medical Documentation Simplification program and related enterprise efforts
• Business & Operating Model Transformation
  • Plans, designs, and implements enterprise medical documentation strategies that improve efficiency, scalability, and financial performance
  • Identifies and eliminates inefficiencies across documentation intake, routing, storage, and retrieval
  • Translates strategic priorities into actionable operating models and execution roadmaps
• Technology, Data & AI Enablement
  • Partners with technology teams to support automation, AI enablement, and system integration initiatives
  • Translates business needs into technology and operating model requirements
  • Advances automated performance reporting and analytics to improve transparency, governance, and decision-making
• Enterprise & Cross-Functional Leadership
  • Supports alignment discussions across operations, business partners, and product teams
  • Champions consistent, high-quality provider and stakeholder experiences
• Performance Management & Insights
  • Establishes integrated frameworks to monitor, manage, and oversee performance against cost, quality, experience, and compliance objectives
  • Uses insights to drive continuous improvement and inform strategic priorities
  • Identifies additional opportunities to refine or expand reporting aligned with enterprise priorities

Requirements

• 5+ years combined experience across Payment Integrity, Revenue Cycle Management, Encounter/Claims Processing, and/or Provider Network
• 3+ years enterprise and cross-functional program management experience, including senior and executive level stakeholder engagement
• Experience with enterprise claims processes and products/platforms
• Experience within the health insurance industry, including regulatory and industry knowledge
• Proven ability to drive business performance in high growth environments using governance frameworks, performance models, and structured operating rhythms
• Demonstrated success leading strategy discussions and driving alignment and decision making across diverse teams

Preferred Qualifications

• Medical documentation system experience such as Electronic Medical Record systems
• Proven solid communication, negotiation, and influence skills
• Proven ability to integrate multiple perspectives while remaining decisive
• Proven excellent problem solving, planning, and execution skills
• Proven executive level communication and change management experience

Schedule

• This role offers the flexibility to work remotely from anywhere within the U.S.
• For hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Pay

The salary for this role will range from $112,700 - $193,200 annually based on full-time employment.

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)