Director/Branch Administration
About the Role
As the Director, Branch Administration, you’ll provide leadership and strategic direction across multiple branch locations. You’ll coach and develop Branch Managers, drive consistent member experiences and business performance, and ensure operational excellence across the region. This is a highly visible leadership role that blends people development, business strategy, risk management, and hands-on execution.
Responsibilities
- Lead, coach, and develop Branch Managers to build high-performing, engaged teams. Provide leadership guidance, performance feedback, goal alignment, and development opportunities while supporting succession planning and internal career growth.
- Champion a consistent, high-quality member experience across all branch locations. Use member feedback, service metrics, and operational data to identify opportunities and drive improvements.
- Support regional efforts to grow membership, deepen relationships, and increase product adoption. Partner with Marketing, Lending, Business Development, and other teams on regional growth initiatives.
- Ensure consistent execution of branch procedures, controls, service standards, and regulatory requirements. Monitor operational risk, audit readiness, and compliance while partnering with branch leaders to address gaps and implement corrective actions.
- Monitor branch performance across growth, service, productivity, efficiency, and financial metrics. Analyze trends, identify performance opportunities, and develop action plans to achieve organizational goals.
- Support budgeting, staffing models, resource allocation, and expense management across the region.
- Lead change initiatives related to new products, systems, processes, and organizational changes, including mergers.
- Serve as a key connection between branch teams and executive leadership, translating organizational priorities into regional execution.
- Represent the Credit Union in community, industry, and leadership forums as appropriate.
Requirements
- 5–7 years of branch or retail financial services experience.
- 3–5 years of leadership experience managing managers or multiple locations.
- Bachelor’s degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered.
- Credit union experience strongly preferred.
- Strong knowledge of branch operations, compliance, risk management, and financial performance.
- Proven ability to lead, coach, and develop leaders and high-performing teams.
- Strong analytical and performance management skills with the ability to turn data into action.
- Excellent communication, coaching, relationship-building, and change management skills.
- Ability to balance strategic thinking with day-to-day operational execution.
- Ability to travel regularly, up to five days per week, for branch visits and community events.
Benefits
- Certified Great Place to Work®
- Competitive pay
- Annual incentive/bonus potential
- Comprehensive benefits package including health, dental, vision, life, and AD&D
- 401(k) plan with employer match
- Generous paid time off and holidays
- Tuition reimbursement and professional development opportunities
- Opportunities for professional growth and career development
- Meaningful work that positively impacts our members and communities
Pay
In alignment with our commitment to pay transparency, the base range for this position is $125,000 - $140,000 per year, excluding fringe benefits or potential incentives. Your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.