Branch Administrator

Responsibilities

• Provide support to all pest and WDO field personnel to include, but not limited to, schedules, schedule changes, schedule blocks, updating account notes, credit card changes, autopay set-up, payroll issues, uniform needs, etc.
• Provide support and resolution for all escalated customer service issues that are transferred from the pod and ensure customer is provided an amazing customer service experience;
• Work with branch leadership to bring about resolution
• Answer any incoming calls and make outbound calls to customers to schedule, confirm and follow-up on service appointments;
• Efficiently identify customer’s concern and evaluate their needs
• Proficiently navigate PestPac to track route and optimize/re-optimize current and future schedules
• Affiliate with corporate payroll personnel to ensure payroll is accurately and efficiently processed
• Process customer special billing projects as needed
• Process stops in PestPac to include handing any refunds necessary; Work with retention team as needed
• Maintain Saturday schedules for all field personnel
• The accurate completion of a variety of forms and worksheets including chemical use reports and/or other statistical data required by the corporate office or any other agency
• Accounting for company receipts (checks and cash)
• Administer and balance petty cash
• Process payment from field personnel; Process incoming checks and pouch to Corporate Accounting department
• Run delinquent accounts report and provide to field personnel; Follow up with technician as needed
• Record and maintain invoices, bills, and receipts for the Branch Manager to code and process
• Affiliate with corporate HR in processing all new employees; complete all new hire paperwork accurately and promptly
• Run and review PestPac Check Daily and Check Monthly reports as described
• Run the Services Not Scanned Report in PestPac prior to month end closing; Resolve accounts
• Receive interoffice courier pouch each morning and place out for pick up each evening
• Answering telephones and directing persons or telephone calls to the appropriate department or person
• Drafting accurately spelled and punctuated correspondence
• Order general office supplies and schedule service of office equipment as needed
• Affiliate with visitors and/or customers that come into the branch

Qualifications

• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
• Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
• Ability to read and understand safety instructions, rules, policy and procedures and use provided and installed safety devices and safety equipment.