Branch Administrator

This is a full-time, in-office, non-exempt position.

Responsibilities

• Enter payroll hours for service team daily and process payroll for branch weekly (ADP Function).
• Provide administrative support to all branch departments including parts, sales, and service.
• Handle incoming and outgoing phone calls and email correspondence through the branch.
• Assist walk-in customers by learning basic qualifying questions for rentals, demos, and sales to generate business.
• Coordinate with local vendors such as plumbing, A/C, and landscaping to ensure services are properly completed.
• Ensure the store presents a good image to customers and staff, including stocking goods such as literature displays, coffee pods, printer paper, ink, and organizing the storage closet.
• Take the lead on branch and region events, customer appreciation events, and similar activities.
• Deposit cash daily and manage petty cash.
• Issue purchase orders and approve invoices when necessary.
• Work with DHQ to open customers' in-house and Power Plan accounts.
• Reconcile credit card statements for P-Card.
• Set up new vendor accounts with DHQ when needed.
• Create check requests and customer invoices, including ad-hoc invoices as needed.
• Assist Salesman & General Manager in collecting on aged accounts.
• Work closely with Credit and Payments and customers to keep accounts under 60 days.
• Perform customer account deep dives, including calling reps at PP to help resolve account issues, matching, requesting credits, etc.
• Participate in a weekly A/R call with Headquarters.
• Complete accurate and timely records including rental agreements, DEMO agreements, requests, filing, and correspondence with DHQ.
• Support territory managers and ISRs with all types of customer or equipment issues.
• Interact with company personnel to assist in locating equipment and determining availability within the branch and other branches.
• Create customer invoices including proforma invoices when needed.
• Become familiar with DIT (Dealer Inventory Tracking) and act as a backup to branch ISR regarding inventory and yard duties.
• Assist the sales team with hiring haulers for equipment transfers and rental moves.

Requirements

• Valid Driver’s License.
• Customer Service experience.
• Administrative Support experience.

Qualifications

• Two-year college degree or heavy equipment sales experience may be substituted or combined with education.
• Highly developed organization and communication skills.
• Broad-based computer skills.
• Valid Driver’s License and a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.
• Ability to self-manage and self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to perform basic arithmetic operations (add, subtract, multiply, divide) using whole numbers, common fractions, and decimals.
• Quick learner with the ability to think creatively.
• Bilingual is a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.
• The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision and color vision.