Branch Administrator

About the role

The Branch Administrator at Carolina Cat will provide excellent customer service and perform various functions within a Branch. This position requires someone who can adapt to different roles and help the branch achieve its goals while serving customers.

Responsibilities

• Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate.
• Screens visitors and receives and directs them to the appropriate department.
• Front door reception for Sales & Service, including sales of small parts, product warranty registration, and check-in of service items to the repair shop.
• Create a welcoming environment for all visitors.
• Schedules and maintains calendar of appointments, meetings, and travel itineraries; coordinates related arrangements.
• Opens, sorts, and distributes incoming mail; assembles correspondence for mailing.
• Reconcile petty cash as necessary.
• Order office supplies and oversee machine maintenance as necessary.
• Aid employees with internal HR questions (benefits and payroll) when called upon.
• Aid with accounts receivable functions.
• Maintain appropriate records, files, documentation, etc.
• Perform other duties as assigned.

Qualifications

• High school degree, associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Previous experience working in a fast-paced environment, preferably in a service-oriented industry.
• Ability and desire to learn new systems and industry specific language.
• Strong customer service and communication skills.

Key Required Traits

• Organization skills.
• Follow through.
• Decision-making ability.
• Multi-tasking.

Workplace Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to sit.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.

Equal Opportunity Employer

We are an Equal Opportunity Employer and commit to recruiting, training, promoting and retaining associates without regard to race, color, religion, gender, gender identity and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.